Application Support Specialist

1. Application Support

• Act as the primary point of contact for troubleshooting and resolving issues related to ERP, MES, SCE, CPQ, and other enterprise applications.
• Collaborate directly with end-users to identify, diagnose, and resolve functional and technical issues efficiently.
• Partner with third-party vendors to escalate and manage resolution of complex software issues.
• Utilize automation tools to streamline routine support tasks and drive operational efficiency.
• Familiarity with HTML, XML, XSLT, Infor OS, iSeries development, web development, or automation tools is a plus.

2. System Administration & Maintenance

• Perform routine system maintenance, updates, and patching with minimal disruption to business operations.
• Manage integrations, ETL processes, and APIs to ensure seamless connectivity between enterprise systems.
• Maintain comprehensive system documentation and ensure consistent data integrity across platforms.

3. Process Improvement

• Analyze current business processes and recommend system enhancements to improve efficiency and effectiveness.
• Collaborate with key departments such as Operations, Manufacturing, and Finance to gather requirements and implement process improvements.
• Support enterprise-wide process reengineering initiatives by leveraging system capabilities.

4. Training & Documentation

• Design and deliver user training sessions to improve system utilization and end-user confidence.
• Develop and maintain user guides, troubleshooting documentation, and standard operating procedures.

5. API & Integration Management

• Support the implementation and maintenance of API integrations to ensure smooth data flow between systems.
• Assist in the design, testing, and deployment of custom integrations aligned with business needs.

6. Reporting & Analytics

• Generate reports and dashboards to support business intelligence and decision-making.
• Assist users in creating ad hoc reports and resolving reporting-related issues.

Qualifications

• Bachelor s degree in Information Technology, Computer Science, or a related discipline.
• 3+ years of experience in enterprise application support, ideally with Infor or similar platforms.
• Solid understanding of enterprise system architecture, integrations, and workflows.
• Proficient in SQL and relational database management.
• Strong skills in API management and data transformation techniques.
• Analytical mindset with excellent problem-solving abilities.
• Strong written and verbal communication skills for effective training and documentation.