Overview
HybridOnly candidates 1.5 hours or less from Middletown, PA will be considered
180000+
Full Time
Accepts corp to corp applications
No Travel Required
Unable to Provide Sponsorship
Skills
AI Machine Learning (ML) development
Retail and customer service AI solutions
Python programming
TensorFlow
PyTorch
Natural Language Processing (NLP)
spaCy
Hugging Face
NLTK
Microsoft Dynamics Contact Center
Voice bot development
Chatbot development
Copilot Studio
Azure AI Services
Microsoft Azure
Cloud-based AI model deployment
Production AI model deployment
Job Details
Description of Duties
• Design and implement AI solutions for back-office contact centers using Dynamics Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment-aware human centered customer support.
• Develop and maintain Natural Language Processing (NLP) models to analyze customer inquiries across voice, chat, email, and social media channels.
• Collaborate with customer service, IT, and data analysis teams to identify automation opportunities and improve customer engagement.
• Integrate AI capabilities with existing systems such as Microsoft Dynamics Customer Relationship Management (CRM), website and mobile app.
• Monitor and optimize AI model performance to ensure high accuracy, responsiveness, and customer satisfaction.
• Leverage machine learning to predict customer needs, personalize interactions, and reduce call volumes.
• Stay up-to-date with emerging AI technologies and retail trends to continuously enhance our contact center capabilities.
• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission. This documentation shall follow the format and/or templates as instructed by the Commission.
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all The Commission standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as related to this position and role and assigned by the Commission.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.