Infrastructure Engineer Jr

Overview:
We are seeking a Junior Infrastructure Engineer with a strong foundation in IT support and customer service. This role is ideal for someone who enjoys solving problems, working collaboratively, and providing exceptional service to internal business partners. While technical skills are important, this position places a strong emphasis on communication, organization, and interpersonal skills.
Key Responsibilities:

• Provide face-to-face and remote IT support to internal users across the U.S.
• Assist with hardware/software rollouts, including imaging, installations, and migrations.
• Respond to technical inquiries via phone, email, IM, and walk-up support.
• Manage IT asset systems, review hardware inventories, and track warranty statuses.
• Submit and manage security access requests for internal systems.
• Collaborate with business units to support advisors and internal teams.
• Maintain high levels of accuracy, confidentiality, and customer satisfaction.

Required Qualifications:

• Bachelor's degree in Computer Science, Management Information Systems (MIS), or a related field is required.
• Internship or professional experience in IT support, troubleshooting, or customer service.
• Strong written and verbal communication skills.
• Excellent organizational, time management, and decision-making abilities.
• Ability to work effectively with individuals at all levels and adapt to change.
• Proven problem-solving and conceptual thinking skills.

Preferred Experience:

• Experience in call center or customer service environments.
• Familiarity with technologies such as:
  • Windows OS, Microsoft Office
  • Citrix Receiver/XenDesktop/XenApp
  • Cisco LAN/WAN/Wireless networking
  • Mobile devices (iPads, laptops, desktops)

Team & Environment:

• Join a collaborative team of ~50 professionals supporting ~4,000 internal users.
• No tiered helpdesk structure-issues are resolved through teamwork and shared expertise.
• Business casual dress code in a professional, team-oriented atmosphere.

Interview Process:

• Two rounds of interviews.

Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Des Moines,IA.
Application Deadline
This position is anticipated to close on Sep 30, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.