Systems Engineer-I - Telecommunications Administrator ** Local to WI & W2 Candidates Only **

Role: Systems Engineer-I - Telecommunications Administrator ** Local to WI & Only W2 Candidates **

Location: Remote – Madison, WI

Duration: 6 Months

Interview: MS-Teams/ WebEx/Video

·      Candidate MUST be a WI resident. Local candidates preferred.

Notice-

Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements will NOT be allowed to be resubmitted to future re-postings of the position.  False or inaccurate submissions will be reported.

Wisconsin Only Posting:

·      Posting Is For Wisconsin Based Candidates Only (Or Those Willing To Relocate To Wisconsin Within 30 Days Of The Start Date).  Candidates That Are Not Located In Wisconsin Or Not Willing To Relocate Within That Timeframe Will Not Be Considered And Should Not Be Submitted.

·      All Work Must Be Done In Wisconsin

Project Details:

This position is more accurately described as a Telecommunications Administrator.

The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans.  The position will require analysis and design for Call trees or call centers for internal communications. This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate.

The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation. The candidate will be expected to utilize industry standards’ best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.

The candidate should have experience with mobile technology and supporting daily operations in telecommunications billing and tracking systems.

The candidate should be familiar with routing protocols for VoIP communications while working within a WAN and LAN environment.

An exceptional candidate will have direct experience with Cisco Unified Communications software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other Call Center software or services.  Furthermore, having a Cloud knowledge will be a plus.

The candidate should be capable of working independently on a diverse number of activities.  The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration.  The candidate should be skilled in the prioritization of daily tasks and project tasks. 

·      The candidate should have experience with providing system High-availability and day-to-day support in a 24x7-365 environment is preferred. 

·      On Call support will be required.

·      The candidate will be required to pass a criminal background check prior to starting the position.

Qualification  Experience:

·      Call Tracking Software - 8 years

·      Telecommunication Infrastructure and Service Inventories - 5 years

·      Telecommunications bill payment systems - 8 years

·      Telecommunications rates and billing systems - 8 years

·      Telecommunications systems and services - 5 years

·      Template and instructions development - 5 years

·      Customer Service - 8 years

·      Oral Communication - 8 years

·      Written Communication - 8 years

·      LAN - 5 years

·      Telecommunication: Design and configure of ACD, VoIP, and IVR systems - 5 years

·      Telecommunications - 8 years

·      Video Conferencing - 3 years

·      Vo/IP Networks - 5 years

·      Wide Area Networks (WAN) - 5 years

·      Wireless – Cellular - 8 years

·      Wireless – Data - 5 years

·      Wireless – Mobile - 5 years

·      Work with vendor to resolve hardware and software problems - 5 years

Top desired skills required for the position:

·      Demonstrated Telecommunications provider services support and vendor management. EX providers: ATT, US Cellular, Lumen, etc. (8 years)

·      Experience in provisioning a PBX. (5 years)

·      Demonstrated skills in telecommunications asset management and billing reconciliation. (8 years)

·      Experience in managing Call Center software distributing and managing VoIP phone numbers. (8 years)

·      Experience in helping clients with roadmaps to strategize multi-year plans to keep the systems effective with emerging technologies. (8 years)

Interview Notes: Please Note:

A real-time screenshot photo of the candidate MUST be uploaded to candidate's bid upon confirming the interview. Please see "DCF Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details.

·      An in-person interview may be required before a final hire is made.  The hiring manager has discretion to allow phone or video interviews at any point during the process.

·      Interviews will be set up shortly after the posting close date.

·      MUST provide three (3) business references for the interview. (One reference must be a supervisory level.)

Interview Process:

·      Over zoom for the 1st round interview. 2nd round also zoom only unless candidate is very close to the Madison area and able to make it.

·      The hiring manager's preference is to hire someone who is local to Wisconsin for this type of position.

Important Notes:

·      Candidate MUST be physically located in the United States.  International candidates/phone numbers will not be accepted.

·      Candidate must follow ALL DCF work rules

·      Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am – 3 pm (or CST hours as defined by the hiring manager)

·      Candidates will be required to provide their own equipment for this position (See job description for required specifications.)

Contract Duration:

·      06/30/2026, with the potential to extend for an additional term(s)

Onsite, Hybrid or Remote:

·      This position is currently remote.  However, position status is subject to change. (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required.

·      Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred.

Will this position have access to FTI (Federal Tax Information)?

·      No

On Call hours required? 

·      Yes 2500

Will the position require any weekend coverage?  (IE: weekend maintenance)

·      Occasionally, maybe once a quarter related to VOIP reboots that we typically do on Sunday morning.

Is this position Remote, Hybrid**, or In Person? 
For Hybrid, please provide breakdown of Remote % and Onsite % (required)

Security Required:

·      Yes

Other Notes:

1.   Selected candidate will be required to provide personal equipment for remote work. Technical specifications of hardware are:

Home Internet Service:

Minimum 20 Mbit down and 5 Mbit up.  Capability to plug in network (cat 5a or better) cable to the computer.

Windows Computers

-        Operating System: Windows 10

-        Memory: Minimum 4 GB, Preferred 8 GB+

-        Processor (CPU): Any 32-bit or 64-bit running 2 Gigahertz (GHz) or faster

-        Graphics card that supports Direct3D 11 Video

-        Installation of the latest VMware Horizon Client

Apple Computers

-        Operating System: MacOS: 10.14, 10.15, or 11

-        Memory: Minimum 4GB, preferred 8 GB+

-        Processor (CPU): Any 64-bit Intel-based Mac or ARM M1-based Mac running in emulation with Rosetta 2

-        Installation of the latest VMware Horizon Client

It is required to have full audio/video conferencing capabilities (camera and headset).

2.   ALL candidates must be located within the United States.  ALL contact information must also be domestic. Absolutely no work outside of the US is allowed.

3.   Selected candidate will not be assigned specific work-space however, may be required to report in person as needed with minimal notice.

4.   An in-person interview may be required before a final hire is made.  The hiring manager has discretion to allow phone or video interviews at any point during the process.

5.   Please provide three (3) business references for the interview.

6.   The selected candidate will be required to sign all onboarding documents as part of the onboarding process. Candidate will also be required to complete any security training as directed by the division, department, or agency.

7.   The selected candidate will be required to complete a criminal background check and any fingerprinting as required by the position.

8.   This position is budgeted for 1960 hours annually.  Hours will be prorated the first year based on start date.

9.   Agency does not sponsor work visas, either at the time of hire or at any later date

10.            Suppliers must disclose any/all levels of sub-contracting and their respective supplier name(s).

11.            Selected candidate must provide copies of any/all certifications as part of the hiring process.