Overview
Hybrid
$68 - $70
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
ServiceNow
ITSM
CSA
HRSD
Implementation
AI
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
Generative AI
Incident
Problem
Change
Request
Job Details
Job Title: ServiceNow Developer AI Integration | ITSM/HRSD | CSA Certified
- Type: W2 Contract
- Duration: Long-term (12+ months)
- Schedule: Hybrid (3 days in-office, 2 days remote)
- Location: Minneapolis, MN, Chandler/Phoenix AZ, Des Moines IA, Dallas TX, Charlotte NC
We are seeking a highly skilled ServiceNow Developer with deep experience in the ServiceNow platform and hands-on integration of Generative AI features. You will be part of a strategic technology initiative supporting implementations across ITSM, HR Service Delivery (HRSD), Employee Portals, and Core Platform.
You will collaborate with platform, operations, and business teams to deliver intelligent automation and drive measurable outcomes across the enterprise.
W2 Candidate only, No C2C
Responsibilities:
- Develop, configure, and customize ServiceNow applications and modules (ITSM, HRSD, Employee Portal).
- Implement and optimize native ServiceNow AI capabilities such as Predictive Intelligence, Virtual Agent, and AI Search.
- Design and deploy scalable, maintainable solutions following platform best practices.
- Collaborate with business stakeholders to gather requirements and define KPIs and success metrics.
- Troubleshoot and resolve complex technical issues related to ServiceNow workflows, integrations, and performance.
Required Qualifications:
- 4+ years of hands-on ServiceNow development/engineering experience.
- ServiceNow CSA (Certified System Administrator)
- Experience implementing or integrating ServiceNow native AI features (Predictive Intelligence, Virtual Agent, AI Search).
- Strong experience with ITSM, HRSD, Service Portal/Employee Center
- Scripting experience (JavaScript, GlideScript), API integrations, and workflow design using Flow Designer.
- Proven ability to define and track measurable outcomes (KPIs, ROI, SLA improvements).
Preferred Qualifications:
- ServiceNow CAD (Certified Application Developer).
- Experience in Agile/DevOps environments.
- Familiarity with CMDB, CSDM frameworks, and Performance Analytics.
EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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