Overview
Skills
Job Details
Description:
Job tile: Desktop Support/tech
Duration: 3 month contract to permanent hire
Location: 100% onsite
Shift: M-F 8:30am-5pm CT
Hybrid position, in office as needed
Contract to hire - $60k conversion salary
Address:
Position requested for the Southern Chicago Area
Key cities: Hinsdale, Chicago, La Grange, Oak Lawn, Oak Park, Orland Park, Bradley, Schererville IN, New Buffalo MI . Use of personal vehicle with mileage reimbursement.
Description:
Required Skills and Experience
Relevant Bachelor s degree or equivalent combination of education and experience
At least 3+ years of experience, preferred 5+ years
Exemplary customer service skills (verbal and written)
Proficient Windows and Mac troubleshooting and support
Mobile device computing skills
Basic network troubleshooting and support
Microsoft 365 knowledge
ServiceNow and Ivanti experience a plus
Basic hardware troubleshooting
Ability to perform Root Cause Analysis
High level of emotional intelligence
Professional presence while remaining personable
Experience working with processes and procedures in a large organization preferable
Ability to manage multiple competing priorities and prioritize effectively
Good time and task management skills
Flexible and organized
Growth mindset
Able to lift 50 lbs. unaided
Reliable car
Our primary focus is providing daily support for staff and sales associates end-user technologies in a local network environment. We are tasked with working cross-functionally with other teams in the broader ITIL organization to ensure our customers receive the support they need. This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, Telecom and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.
Provides user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing and hardware asset management system. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.