Contingency Communications Coordinator

Overview

DecisionPoint seeks a Contingency Communications Coordinator to support the development, activation, and management of emergency communications during crises, outages, disasters, or mission-critical events in a large federal and DoD-aligned operating environment. This role ensures consistent, accurate, and rapid messaging across stakeholders and communication channels during high-pressure scenarios.

The coordinator will support crisis readiness planning, maintain contingency communication frameworks, participate in readiness exercises, and assist in developing prepared messaging templates to ensure MC&FP is able to communicate quickly and effectively during emergencies or disruptions.

This position is fully remote.

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

The Contingency Communications Coordinator will:

• Support activation of emergency messaging during crises such as natural disasters, evacuations, major outages, or security events.

• Develop and maintain contingency communication templates, scripts, and response playbooks.

• Coordinate with MC&FP leadership, O&E teams, and technical teams to ensure timely and accurate communication.

• Assist in maintaining 24/7 emergency communication readiness processes and escalation procedures.

• Support crisis and continuity exercises, including table-top and operational drills.

• Monitor real-time conditions during emergencies and provide recommended communication actions.

• Draft, edit, and refine emergency updates, FAQs, situation advisories, and status announcements.

• Ensure messaging accuracy, clarity, and alignment with MC&FP communication governance.

• Maintain contact lists, distribution plans, and continuity communication assets.

• Track crisis communication performance metrics and contribute to after-action reviews.

• Support rapid publication of updates across digital channels (web, social, email).

• Assist in stakeholder notification workflows and crisis coordination meetings.

Qualifications

Clearance Requirement

Candidate must possess a Tier 2 Moderate Risk Public Trust (from any federal agency) or an active Secret clearance or higher.

Education (Required)

Bachelor's degree in Communications, Emergency Management, Public Affairs, Journalism, or a related field.

Experience (Required)

• Minimum 7 years of experience supporting communications, emergency management communications, crisis response, or public affairs.

• Experience drafting time-sensitive messaging under operational pressure.

• Experience coordinating across multiple teams during high-tempo events.

• Experience supporting crisis readiness, exercises, or continuity operations.

Technical Knowledge (Required)

• Understanding of crisis communication best practices, escalation procedures, and emergency messaging workflows.

• Experience with digital communication channels including email, web updates, and social media.

• Familiarity with drafting messages for diverse audiences during high-risk events.

Technical Knowledge (Preferred)

• Experience working in a federal, DoD, or mission-critical communications environment.

• Knowledge of COOP/DR communication requirements or public safety communication standards.

Skills

• Strong written and verbal communication skills, especially in fast-paced or urgent scenarios.

• Ability to remain calm, structured, and detail-oriented during emergencies.

• Excellent coordination and multitasking abilities under tight timelines.

• Strong interpersonal skills for collaborating with leadership and cross-functional teams.

• Ability to translate complex or evolving information into audience-ready messaging.

Our Equal Employment Opportunity Policy

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.