Overview
On Site
Depends on Experience
Contract - W2
Contract - 24 week(s)
Skills
Desktop Support
Job Details
Technical Support - Service Desk Analyst
Primary Location: Phoenix, Arizona
V-Soft Consulting is currently hiring for a Technical Support - Service Desk Analyst for our premier client in Phoenix, Arizona.
Education and Experience »
Knowledge, Skills and Abilities »
WHAT YOU’LL DO:
Job Responsibilities:
Interested?
Qualified candidates should send their resumes to skumari@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#LI-AS2
Primary Location: Phoenix, Arizona
V-Soft Consulting is currently hiring for a Technical Support - Service Desk Analyst for our premier client in Phoenix, Arizona.
Education and Experience »
- Associate’s degree in a related field is preferred.
- Experience in a call center supporting Windows 7 and 10 and Office 2013.
- Working knowledge of customer service principles and processes.
- Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, ISO27000/NIST 800 security concepts, and any other computer-related technologies.
- Minimum 6 months to 1 year current working experience in an IT field.
Knowledge, Skills and Abilities »
- Strong Customer Service Skills.
- Excellent interpersonal, written, and oral communication skills.
- Ability to work collaboratively in teams and across organizations.
- Ability to synthesize feedback and adjust plans accordingly.
- Ability to develop and write technical documentation.
- Ability to evaluate and test emerging technologies.
- Ability to apply creative solutions to business problems to ensure business needs are most effectively met.
WHAT YOU’LL DO:
Job Responsibilities:
- A support Desk Technician with a customer centric approach to problem solving.
- The service desk supports internal customers.
- These customers range from field workers to the Director.
- The Service desk is the first interaction the customer has with ITG.
- Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls.
- ITG supports desktop applications, web based applications, client/server applications, computer/networking hardware, standard operating systems, MVD third party software applications, internally developed custom applications, etc.
Interested?
Qualified candidates should send their resumes to skumari@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#LI-AS2
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.