Overview
On Site
Full Time
Skills
Mainframe
Data Quality
Writing
Migration
Mentorship
Communication
Documentation
Quality Assurance
Experience Design
Data Migration
Data Validation
SAP
Real-time
Test Cases
Run SAP
Reporting
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express
Apex
Job Details
Job#: 3013819
Job Description:
Job Title: SAP Business Analyst (SAP SME) - Customer Service Data Validation
Location: Remote (Up to 25% travel to Miami, FL)
Overview
We are seeking an experienced SAP Business Analyst to serve as the SAP Subject Matter Expert (SME) for a customer service data validation project. This role will support a team migrating from a legacy mainframe Customer Service (CS) system to SAP, focusing on data validation, data quality, and front-end SAP functionality.
The ideal candidate will have strong functional SAP knowledge (primarily front-end), excellent communication skills, and the ability to provide hands-on training to non-technical team members. This is not a technical development role-rather, it is a functional position aimed at guiding and enabling the team to navigate SAP effectively.
Key Responsibilities
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Job Title: SAP Business Analyst (SAP SME) - Customer Service Data Validation
Location: Remote (Up to 25% travel to Miami, FL)
Overview
We are seeking an experienced SAP Business Analyst to serve as the SAP Subject Matter Expert (SME) for a customer service data validation project. This role will support a team migrating from a legacy mainframe Customer Service (CS) system to SAP, focusing on data validation, data quality, and front-end SAP functionality.
The ideal candidate will have strong functional SAP knowledge (primarily front-end), excellent communication skills, and the ability to provide hands-on training to non-technical team members. This is not a technical development role-rather, it is a functional position aimed at guiding and enabling the team to navigate SAP effectively.
Key Responsibilities
- Act as the SAP SME for a team performing data validation and quality checks during migration from a legacy CS system to SAP.
- Provide hands-on, verbal training to team members (former CS representatives) on how to:
- Locate records in SAP.
- Run standard reports (e.g., account balance reports for specific account numbers).
- Assist in writing and refining test cases for front-end data checks in collaboration with business unit partners.
- Support the team in understanding SAP processes and navigation, ensuring accurate data validation.
- Run SAP reports as needed (not expected to develop or code reports).
- Collaborate with operations teams to identify production-level checks and incorporate them into validation processes.
- Serve as a liaison between business and technical teams to ensure smooth migration and validation efforts.
- 5-10 years of experience as an SAP Business Analyst or similar functional role.
- Strong front-end SAP expertise (Customer Service module experience preferred).
- Ability to train and mentor non-technical users in SAP navigation and reporting.
- Excellent communication and interpersonal skills; comfortable with hands-on, verbal training rather than documentation-heavy approaches.
- Experience in data validation, data migration, and quality assurance processes.
- Familiarity with customer service operations and related SAP functionality.
- Willingness to travel up to 25% to Miami, FL.
- Knowledge of SAP XD and CS modules.
- Experience supporting data migration projects.
- Understanding of test case development and execution.
- Work closely with data validation teams to guide them in SAP navigation and reporting.
- Provide real-time support and training on locating records and running reports.
- Collaborate with business partners on test case execution and validation methods.
- When not training, run SAP reports to support validation efforts (no report development required).
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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