Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 month(s)
No Travel Required
Skills
Incident management
Jira Service Management
ITIL
ITSm
consulting
Change Management
ITAM
Process Optimization
Jira Software
Asset Management
ITIL Management
Device42
ITIL 4
Job Details
Requirements:
- 5 or more years of experience in ITIL-based IT Service Management (ITSM).
- Proficiency in Jira Service Management (JSM) and Jira Software administration.
- Experience in IT Asset Management (ITAM) and process optimization.
- Experience with integrating Jira workflows with ITAM tools, such as Device42.
- Experience with assessing ITSM maturity and developing comprehensive roadmaps.
- Experience with ITIL v3 or ITIL 4 certification and best practice alignment.
- Excellent verbal and written communication skills.
Responsibilities:
- Evaluate current organizational usage of Jira Service Management for ITSM processes.
- Review Jira Software usage to identify gaps, inefficiencies, and improvement opportunities.
- Analyze the integration of Jira-related activities with the asset management system.
- Develop a comprehensive roadmap for short-term and long-term process enhancements.
- Identify and implement quick wins to improve efficiency and tool adoption across teams.
- Conduct workshops and walkthroughs to validate process and system recommendations.
- Guide internal stakeholders on best practices for ITSM and ITAM optimization.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
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