Overview
On Site
USD 75,550.00 - 113,350.00 per year
Full Time
Skills
Change Request Management
FOCUS
Process Improvement
Roadmaps
IT Service Management
Business Process
Reporting
Technical Support
Workflow
Technical Writing
Systems Architecture
Knowledge Base
Testing
Forms
Access Control
IT Management
Microsoft Windows
Disaster Recovery
JavaScript
Java
AngularJS
Windows PowerShell
Database
PL/SQL
MySQL
Software Development Methodology
Agile
Waterfall
Management
Collaboration
Communication
SaaS
ITIL
Cloud Computing
Amazon Web Services
Microsoft Azure
IT Security
Customization
ServiceNow
Project Scoping
Requirements Elicitation
Pricing
Process Mapping
IBM Rational DOORS
NATURAL
Life Insurance
Insurance
PASS
Recruiting
Energy
Job Details
Job Specifications
Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today-for our customers, communities and each other.
Position summary:
We are seeking an experienced IT Systems Analyst II or Sr. to join our team. The ideal candidate will be responsible for supporting the end-to-end ServiceNow platform, including components such as Incident, Change, Request, Asset, and knowledge base management. The candidate will also focus on process improvement and automation opportunities. You will collect and develop requirements related to Black Hills Energy's ServiceNow Roadmap and will support ServiceNow implementations and adoption of changes. A candidate should have a fundamental understanding of IT service management and the ITIL business processes. The ability to clearly communicate with other support groups, development, product, IT leadership, external providers, and business contacts to resolve process issues is also essential.
Pay Range: This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.
Level II: $75,550 - $113,350
Senior: $90,900 - $136,500
Reporting Relationship: IT Applications Manager
Location: Rapid City, South Dakota or Lakewood, Colorado
Relocation Assistance: Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.
Essential Functions:
Work with IT and business groups to develop requirements and recommend, design, develop, and test solutions to improve efficiencies, resolve business problems, and improve and create new processes.
Provide technical support to end-users and troubleshoot ServiceNow and other IT-related problems.
Understand IT and business requirements with the ability to develop, test, deploy improvements, and update workflows.
Continually identify opportunities for system and solution improvements as well as ensure that software solutions are scalable to meet demands.
Develop and maintain technical documentation, including system architecture, design documents, and knowledge base articles.
Assist with assimilating new technical changes to ServiceNow into other parts of the business.
Participate in the testing and integration of ServiceNow application(s) with third-party systems/applications via APIs.
Configure application related fields, forms, views, email notifications, acceptance roles and access controls.
Provide regular progress reports to IT management and stakeholders.
Additional Responsibilities:
Participate and assist with successful planned maintenance windows as well as disaster recovery exercises.
Work closely with software developers, database administrators, and other technical teams to ensure successful implementation of ServiceNow Products.
Participate in an after-hours on-call rotation as assigned.
What Is Required:
All Levels:
Bachelor's Degree in a technology related field or equivalent experience
JavaScript, Java, AngularJS, Jelly, PowerShell and other web-specific languages.
Experience working with databases, such as Oracle, SQL Server, or MySQL.
Familiarity with software development methodologies, such as Agile or Waterfall
Strong time management and coordination skills.
Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences
Level II:
Minimum of 3 years of experience supporting enterprise technology, implementing cloud software solutions, or a combination of education and experience.
Senior:
Minimum of 5 years of experience supporting enterprise technology, implementing cloud software solutions, or a combination of education and experience.
What Is Desired:
Minimum of 3 years of experience as a ServiceNow Analyst/developer that demonstrates proven experience in all aspects of ServiceNow development, configuration, and administration
ITIL Foundations v3
ServiceNow Certified System Administrator
Knowledge of cloud computing technologies, such as AWS or Azure.
Familiarity with IT security principles and practices.
Understanding of the implementation process including setup, configuration, and customization of ServiceNow.
Experience with project scoping, planning, requirements gathering, pricing, and process mapping.
This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).
Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.
Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at .
Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit for more information.
Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today-for our customers, communities and each other.
Position summary:
We are seeking an experienced IT Systems Analyst II or Sr. to join our team. The ideal candidate will be responsible for supporting the end-to-end ServiceNow platform, including components such as Incident, Change, Request, Asset, and knowledge base management. The candidate will also focus on process improvement and automation opportunities. You will collect and develop requirements related to Black Hills Energy's ServiceNow Roadmap and will support ServiceNow implementations and adoption of changes. A candidate should have a fundamental understanding of IT service management and the ITIL business processes. The ability to clearly communicate with other support groups, development, product, IT leadership, external providers, and business contacts to resolve process issues is also essential.
Pay Range: This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.
Level II: $75,550 - $113,350
Senior: $90,900 - $136,500
Reporting Relationship: IT Applications Manager
Location: Rapid City, South Dakota or Lakewood, Colorado
Relocation Assistance: Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.
Essential Functions:
Work with IT and business groups to develop requirements and recommend, design, develop, and test solutions to improve efficiencies, resolve business problems, and improve and create new processes.
Provide technical support to end-users and troubleshoot ServiceNow and other IT-related problems.
Understand IT and business requirements with the ability to develop, test, deploy improvements, and update workflows.
Continually identify opportunities for system and solution improvements as well as ensure that software solutions are scalable to meet demands.
Develop and maintain technical documentation, including system architecture, design documents, and knowledge base articles.
Assist with assimilating new technical changes to ServiceNow into other parts of the business.
Participate in the testing and integration of ServiceNow application(s) with third-party systems/applications via APIs.
Configure application related fields, forms, views, email notifications, acceptance roles and access controls.
Provide regular progress reports to IT management and stakeholders.
Additional Responsibilities:
Participate and assist with successful planned maintenance windows as well as disaster recovery exercises.
Work closely with software developers, database administrators, and other technical teams to ensure successful implementation of ServiceNow Products.
Participate in an after-hours on-call rotation as assigned.
What Is Required:
All Levels:
Bachelor's Degree in a technology related field or equivalent experience
JavaScript, Java, AngularJS, Jelly, PowerShell and other web-specific languages.
Experience working with databases, such as Oracle, SQL Server, or MySQL.
Familiarity with software development methodologies, such as Agile or Waterfall
Strong time management and coordination skills.
Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences
Level II:
Minimum of 3 years of experience supporting enterprise technology, implementing cloud software solutions, or a combination of education and experience.
Senior:
Minimum of 5 years of experience supporting enterprise technology, implementing cloud software solutions, or a combination of education and experience.
What Is Desired:
Minimum of 3 years of experience as a ServiceNow Analyst/developer that demonstrates proven experience in all aspects of ServiceNow development, configuration, and administration
ITIL Foundations v3
ServiceNow Certified System Administrator
Knowledge of cloud computing technologies, such as AWS or Azure.
Familiarity with IT security principles and practices.
Understanding of the implementation process including setup, configuration, and customization of ServiceNow.
Experience with project scoping, planning, requirements gathering, pricing, and process mapping.
This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).
Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.
Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at .
Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit for more information.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.