Project Manager

Job#: 2092063

Job Description:

Role: Customer-Facing Project Manager

Rate: 42/hr W2

Location: Remote

Contract Duration: Long Term W2 Contract

Summary:

The Post Project Support Project Manager serves as the primary conduit between the sales, PE community, fulfillment, enablement, and PM community. The PPS PM primarily engages when there is an interruption of the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, customer management, dispute and technical resolution management, and proactive communications from tactical (incident based) to strategic (new product introduction). This role will work closely with the Engagement Managers and Deployment PMs and will align with Sales, Customers, Solutioning and Internal Organizations as needed to drive operational efficiencies and customer satisfaction.

Key Responsibilities:

• Individual will report to the Departmental Sr. Manager and take direction from Team Lead, PMs, Sales Teams & Customers dependent upon the solution sold to the customer.
• Ensures a strong and seamless relationship by maintaining communications about the project to the stakeholders: customers, management, sales and delivery personnel.
• Provide operational support for the PM's, internal/external customers with issues that occur after customer First Article approval. These issues include but not limited to:
  • Image Issues
  • Factory Failures
  • BIOS Settings Missing/Wrong
  • Asset Tags Missing/Wrong
  • Asset Report Missing/Wrong
  • Assist Sales with Test Quotes
  • Bolts for FedEx Waybills
  • Global Originating Change Request
  • Order Holds; including managing the daily GPT sustaining list
  • Adding bases to active CS/2T/ProDeploy projects
  • Submission for D2T/FDM onsite technical support
  • 2T Logistic Errors
  • Submit Fusions (Americas Deployment Request) for replacement units at partner facilities
  • Chromebook Enrollment
• Manage & engage leadership on high visibility customer escalations.
• Answer questions regarding CS/2T/ProDeploy processes and services fulfillment.

Essential Requirements:

• Strong relationship driven personality, teamwork, ability to multitask, manage stress and flexibility with managing time/priorities.
• Technical ability within the PC Operating System environment.
• Ability to lead and influence others in face-to-face or remote settings.
• Typically requires 5+ years of related experience with focus in a customer facing role such as account coordinator, project coordinator, project/program management, account management.
• Possesses and can demonstrate strong phone communication and onsite customer facing skills and experience, ability to screen share with customers and walk-through of customer web-based toolset & email communications.
• Drive projects or programs to predictable and coordinated outcomes that meet or exceed goals set for service delivery.
• Use project management techniques & skills to manage structured product/services development life-cycles based on consensus and collaboration across a variety of organizations (Configuration Services, Deployment Services, Sales, Engineering, Operations, Marketing, and other organizations as needed.).
• Ability to project "what-if" scenarios to both prioritize and plan, avoid pitfalls, and address Customer/Sales needs without escalation.
• Ability to analyze existing organizational performance to create plans for continuous improvement in quality, profitability, and competitive positioning.
• Lead through effective communication with, and motivation of, others above, equal and below their grade level to drive collaboration and alignment for smooth product execution across the organization and through the product life-cycle.
• Excellent communication skills/soft skills including written and verbal communication
• Strong organization skills with a proactive mentality.

Desirable Requirements:

• Bachelor's degree or equivalent Project Management/IT Technical experience.
• Previous experience with IT Client-type customer projects or deployments.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.