Systems/SharePoint Administrator

Scope of Services:

We are in search of a SharePoint Systems Administrator to play a key role in assisting the Strategic Architecture Services team with monitoring, troubleshooting, and maintaining Power Platform and SharePoint servers and sites. The Systems Administrator will be responsible for working on projects, systems, and/or issues of medium to high complexity, and will be expected to provide daily operations support, maintenance, and administration for SharePoint Servers. This position requires ownership of complex issues in order to support the Department's business. Must interface with members of the OIT and user community to coordinate activities relating to the administration of Power Platform development projects and SharePoint sites. Provides technical consultation and support to users and other Department staff.

Experience:

• Must have knowledge of SharePoint Online and/or On-Premises administration, including site management, permissions, and content management.
• Must have knowledge of supporting Power Platform applications, including Power Apps, Power Automate, and Power BI.
• Must have knowledge of Microsoft products, including Office 365, OneDrive, and Teams, in an extensive environment.
• Must have knowledge to troubleshoot and resolve system, application, and integration issues for Power Platform and SharePoint.
• Knowledge of governance and compliance best practices within the Power Platform and SharePoint environments.
• Knowledge of diagnosing and resolving technical issues using analytical and problem-solving skills.
• Knowledge of basic network concepts and web-based application troubleshooting.
• Knowledge of creating and maintaining user guides, technical documentation, and knowledge base articles.
• Knowledge of IT service management platforms (e.g., ServiceNow) for ticket management and incident resolution.
• Knowledge of IIS Administration a plus.

Primary Job Duties/ Tasks

• Manage, maintain, and troubleshoot the Power Platform applications and the SharePoint on-premises and online server environments to ensure security, availability, and performance.
• Establish new Power Platform and SharePoint system specifications by consulting with users and analyzing workflow, access, information, and security requirements.
• Upgrade SharePoint systems by conferring with vendors; developing, testing, evaluating, and installing enhancements.
• Provide user support and resolve incidents related to Power Platform and SharePoint functionality, permissions, and access control.
• Assist Power Platform users with simple applications, automated workflows, and dashboards.
• Perform regular site audits, monitor usage, and ensure optimal performance for SharePoint.
• Generate reports on usage, issues, and ticket resolutions for Power Platform and SharePoint.
• Collaborate with end-users to understand requirements and recommend appropriate Power Platform and
• SharePoint solutions and enhancements to improve functionality, efficiency, and user experience.
• Maintain documentation for Power Platform and SharePoint solutions, including design documents, best practices, user guides, and troubleshooting guides.
• Conduct Power Platform and SharePoint training sessions and create knowledge base articles for common user issues.