Overview
On Site
$31 - $38
Contract - W2
Contract - Independent
Contract - 9 Month(s)
Skills
Microsoft Active Directory
installing
troubleshooting
PC support
Windows 7/10
TCP/IP
Microsoft Edge
Google Chrome
Job Details
Job Title: Desktop Support Technician/ Helpdesk Location: 1000 east Grand Avenue, Des Moines, IA 50319
This is an ONSITE position that requires a resource to be in the office 5 days per week. Limit submittals to local candidates.
Key Responsibilities:
Ability to troubleshoot desktop and network printer issues.
Experience with Google Workspace products.
Ability to modify the system registry.
Education: Preferred: 4-year degree or equivalent technical study.
Certifications: Industry certifications (A+, Network+, MCP, etc.)
Communication: The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.
This is an ONSITE position that requires a resource to be in the office 5 days per week. Limit submittals to local candidates.
Key Responsibilities:
- Provide desktop/laptop/thin client support both desk-side and remotely.
- Install, patch, and troubleshoot Windows 7/10.
- Troubleshoot issues with Microsoft 2019 and Office 365 products.
- Configure and troubleshoot Windows networking (TCP/IP).
- Escalate issues to next-level support or management as appropriate.
- Troubleshoot issues with Microsoft Edge and Google Chrome.
- Provide support using remote tools.
- Install and troubleshoot a variety of in-house developed and third-party software.
- Troubleshoot desktop and network printer issues.
- Support Google Workspace products.
- Support Apple devices (iPad, iPhone).
- Understand and support Microsoft Active Directory (client-side).
- Implement hard drive encryption, preferably using Bitlocker and McAfee.
- Modify system registry as needed.
- 4 years of experience in PC support (desktop/laptop/thin client).
- 4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
- 4 years of experience troubleshooting Microsoft 2019.
- 4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
- 4 years of experience escalating issues to next-level support/management.
- 4 years of experience troubleshooting Microsoft Edge and Google Chrome.
- 4 years of experience providing support with remote tools.
- 4 years of experience installing and troubleshooting a variety of software.
- Experience in support of Microsoft Office 365 products.
- Experience in Apple device support (iPad, iPhone).
- Thorough understanding of Microsoft Active Directory (client-side).
- Experience with hard drive encryption, preferably Bitlocker and McAfee.
Ability to troubleshoot desktop and network printer issues.
Experience with Google Workspace products.
Ability to modify the system registry.
Education: Preferred: 4-year degree or equivalent technical study.
Certifications: Industry certifications (A+, Network+, MCP, etc.)
Communication: The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.