Customer Relations Specialist.

Immediate need for a talented Customer Relations Specialist. This is a 12+ months Contract opportunity with long-term potential and is located in San Antonio, TX(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 24-22237

Pay Range: $15 - $16/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

• Customer relations specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible.
• They also analyse data to find ways to attract new customers, as well as assist in the rollout of such measures.
• Microsoft Office software; Word, Excel, PowerPoint. Experience with WFM platforms; NICE.
• Acyeuss
• Uses WFM tools to supports contact centre workforce management performance (ex. daily staff requirements, schedule efficiency, and time off).
• Provides front-line contact centre managers and employees guidance and direction for scheduling and time off processes.
• Monitors contact centre trends to plan and maximize efficiency and ensure the contact centre meets key performance metrics.
• Performs work assignments and problem resolution to optimize contact centre staffing and ensures successful implementation of contact centre scheduling activities.
• Supports the analysis of workload demand patterns to efficiently schedule off-phone activities.
• Maintains business schedule processes and data to ensure effective alignment of schedules to business demand.
• Builds and maintains internal and external business partner relationships to proactively identify, report, and resolve scheduling issues and deliver on performance.
• Maintains oversight and update authority to skill template management to ensure MSR skill sets align with MSR role / peer group supporting contact centre strategy.

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.