Overview
On Site
Contract - Independent
Contract - W2
Contract - 12+ Month(s)
Skills
Windows
Apple
SUPPORT TECHNICIAN
Job Details
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Job Title: IT Support Technician
Duration: longterm Contract
Duration: longterm Contract
Baltimore County - MD - onsite and travel between BCPS locations. Travel is a part of this position's duties.
Interviews will be held in person.
Client has an immediate need for (1) IT Support Technician and is therefore soliciting resumes. All support technicians are required to be onsite and travel between BCPS locations. Employees will be expected to travel across Baltimore County. It takes approximately 1 to 1.5 hours to travel across the county in standard rush hour traffic. Please keep in mind that employees commuting from areas that are already 1 to 1.5 hours away may have an additional commute and are expected to be at work on time and work until the close of business. Client cannot guarantee that employees will be stationed in an area close to their homes or childcare.
Employees may be expected to travel between sites and are required to do so. The support tech position is NOT a bench tech position even though there may be times when techs are assigned to repairs exclusively. The assignment of support or bench is at the sole discretion of Baltimore County Public Schools.
Hours and Location
- Work location will be at multiple schools/locations within Baltimore County.
- Work hours will be determined during hire but will be 7.5 hours per day between the hours of 7:00 AM and 4:30 PM.
- Workdays are M-F. No holiday pay or school closing pay will be paid.
- Travel is a part of this position's duties.
- BCPS does not pay mileage for contractor positions.
Employee Requirements
- All candidates must present a fingerprint card indicating they passed their background check.
- Must be able to work onsite and travel between multiple locations
- Duration of the assignment is a minimum of 6 months but could be indefinite.
The ideal candidate should have the following:
Responsibilities:
Communicate effectively with all levels of customers including administrators, staff, students and vendors
Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples)
Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
Installs and configures supported device operating systems
Performs routine diagnostics and maintenance with multiple operating systems
Installs and configures applications and other supported software packages
Tests new releases for supported systems
Performs network support and troubleshooting duties
Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
Troubleshoots hardware and software issues
Assists teachers with resolving device related problems
Integrates knowledge and skills from a range of technologies to address work
assignments and problems of moderate complexity
Coordinates with vendors when necessary
Participates as team member on small and/or large projects
Records activities in the work order system
Updates/Creates internal supported system documentation
Required Skills:
Associates Degree in a related technology area
Minimum of three (3) years' experience installing, upgrading, troubleshooting
and maintaining device software
Knowledge of Windows and Apple hardware and software platforms
Ability to perform technical tasks with minimal supervision
Must be able to follow oral and written directions
Any equivalent combination of experience and training, which provides the
required knowledge, skills and abilities will be considered.
Must have own transportation and valid driver's license (Required license must be
maintained throughout employment in this position)
Ability to lift 50 pounds and climb a ladder
Desired Skills:
Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications.
Thanks & Regards,
Pavan Teja
Talent Acquisition specialist
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.