Overview
On Site
Full Time
Skills
Remote Support
SAN
Remote Desktop Services
HP Systems Insight Manager
Hyper-V
Managed Print Services
Technical Support
Network design
Professional development
Network administration
Organizational skills
Operating systems
Wireless networking
Systems management
Microsoft Operating Systems
IT service management
Information management
Network
Storage
Administration
Documentation
CompTIA
Microsoft
Cisco
VMware
Communication
Analytical skill
LAN
WAN
Wireless communication
Backup
Recovery
Citrix
Firewall
Routers
Switches
Computer hardware
Dell
Cisco Certifications
VCP
Microsoft Certified Professional
Virtualization
Transformation
MSP
Brand
Sustainability
Partnership
Law
Job Details
Overview
Konica Minolta currently has an exciting opportunity for a Network Escalation Engineer!
Responsibilities
Essential Activities:
Qualifications
About Us
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the . The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the . The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its . Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World . Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us and follow Konica Minolta on , , and .
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta currently has an exciting opportunity for a Network Escalation Engineer!
Responsibilities
- Provide advanced remote technical support to clients over the phone using remote control tools
- Conduct onsite advanced technical support at client location as needed
- Diagnose and resolve server, storage and network infrastructure issues
- Ensure client networks remain stable with maximum uptime through proactive and reactive technical support
- Work with application vendors in troubleshooting application performance and errors
- Possess the passion for providing great service and the desire to create "Raving Fans"
- Build solid, long-term relationships with team members and our clients
- Continue skills development; maintain proficiency in current technologies
Essential Activities:
- Remote technical support of customer devices and networks (70%)
- Onsite technical support of customer network environments (10%)
- Administration - documentation and meetings (10%)
- Continual professional development (10%)
Qualifications
- Minimum of a four-year college degree or equivalent experience
- Industry certifications from CompTIA, Microsoft, Cisco or Vmware
- Real world experience in an advanced level network administration or technical support role
- Strong communication and interpersonal skills
- Strong analytical and organizational skills
- Desire to "do what it takes" to solve technical challenges
- Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless
- Storage Area Network Architectures Backup and Recovery technologies
- Citrix and Microsoft Remote Desktop Services
- Firewalls, Routers and Managed Switches
- LAN / WAN / Wireless networking hardware and software technologies
- Systems Management Software (HP Insight Manager, Dell OpenManage)
- Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE, CCA, etc.
- Windows Server 2016, 2019, & 2022
- VMware or Microsoft Hyper-V virtualization technologies
About Us
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the . The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the . The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its . Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World . Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us and follow Konica Minolta on , , and .
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.