Overview
On Site
Depends on Experience
Full Time
Skills
ServiceNow
Service Now
Service-Now
ITSM
CMDB
Service Catalog
Business Analyst
Business Analysis
BA
Job Details
Job Description
Relevant Experience(in Yrs.): 6 + years
Technical/Functional Skills
- Service Now ITSM(Incident, Problem & Change Mgmt.),CMDB module
Experience Required: 8 + years
Roles & Responsibilities
- Actively engages in Governance call, allowing to grasp the initial user requests' requirements effectively.
- Collaborates with both internal and external stakeholders to enhance the story with relevant details, ensuring that the requirements are communicated in a clear and understandable manner for developers, thereby enhancing their productivity.
- Closely collaborates with team leads and architects to facilitate the creation and documentation of appropriate solutions within the story.
- Work alongside leaders to maintain awareness of the customer experience team's progress and achievements.
- Diligently tracks all the stories that need to be delivered within a given timeframe.
- Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements.
- Experience defining and documenting governance processes and procedures and ensuring that the processes are followed