Overview
Skills
Job Details
Hi
PFA below requirement and let me know your interested
Job title: Production Support – Technical Lead
Location: Atlanta, GA - Hybrid
Duration: Contract
Mandatory Skills:
1. ARGO/.Net
2. MSSQL
3. Dynatrace, Splunk
Experience in ARGO Teller Product is good to have.
Years of experience required: 11+
Minimum 8 years of Production Support experience is also required
Job Requirements:
1. Strong production support experience in Argo teller (browser based) and central payments applications with good communication and problem-solving skills
2. Experience in understanding ARGO EDMS alerts and initiate quick actions to resolve the issues
3. Research problems to identify root cause (defect, configuration, environmental, or system design) and work on resolution collaborating with ARGO vendor as needed. This includes analyze transaction, network, and database traces to identify the cause and fix for the issues.
4. Experience in monitoring tools Dynatrace, Splunk for quick triaging of issues and to setup Splunk dashboards and alerts.
5. Identify and/or capture necessary information to work with the Teller teammates or developers to recreate the identified issues when applicable.
6. Experience in trouble shooting research issues in ARGO, TCRs, scanners and receipt printers related issues
7. Knowledge of Teller Electronic Journal (EJ) and host communication.
8. Exposure to distributed systems.
9. Familiarity with Windows servers and VMs
10. Train, document, and transfer knowledge of areas of expertise to offshore team members
Looking forward to hear and work with you soon
Thanks & Regards
Ashok Reddy
Sr US IT Recruiter
510 936 6205
SAR TECH LLC