ServiceNow Application Developer

Qualifications:

• Bachelor s degree in Computer Science, Computer Engineering, or related field of study, or equivalent IT work experience.

Required Experience:

• Minimum 3 years of ServiceNow application development.
• Minimum 3 years of JavaScript development experience.
• In depth knowledge of implementing ServiceNow applications using the platform runtime engine or AppEngine.
• Demonstrated experience in developing custom scoped applications within the ServiceNow platform, including utilizing ServiceNow Studio and the App Engine framework.
• In depth knowledge of ServiceNow scripting.
• Experience in authoring technical documentation, including functional specifications and design documents.
• Experience with mobile application development using the ServiceNow Mobile Studio.
• Understanding of ServiceNow security best practices and experience implementing secure solutions.
• Experience with XML or JSON and API integrations.
• Experience with code release processes and version control using Git, ServiceNow store, and change sets.
• Demonstrated ability to work collaboratively within a development team and effectively communicate with technical and non-technical stakeholders.

Preferred Skills and Experience:

• ServiceNow Certification is a plus.
• In-depth knowledge and practical experience with the business processes of ServiceNow On-Call Scheduling, Major Incident Management, and Change Management modules.
• Hands-on experience in reconfiguring ServiceNow On-Call Scheduling, Major Incident Management, and Change Management modules to meet specific business requirements.
• Experience with the Customer Service Management (CSM) vertical.
• Experience with the On-Call Scheduling, Major Incident Management, and Change Management.
• Experience with the Automated Test Framework (ATF).
• Experience optimizing code for system speed and performance.
• Strong QA skills - able to review work and thoroughly test code.
• Ability to assess business requirements and efficiently design, develop, and implement software solutions to meet those needs.

Duties will Include but not to be limited to:

• Develop scoped applications using ServiceNow Studio.
• Design and develop Forms and Tables.
• Implement Workflow and Flow Design to handle automation, approvals, notifications, etc.
• Develop and implement Business Rules, UI Policies and Actions, ACLs, Before Queries, etc.
• Design and develop Service Portal pages.
• Advanced scripting.
• JavaScript development.
• Implement or utilize APIs.
• Author and maintain documentation for code, as well as develop functional specifications and technical documentation.
• Work collaboratively with a team of application developers and business leads.
• Communicate clearly and effectively in both verbal and written formats with internal and external teams.
• Perform code reviews of work produced by other members of the development team.
• Debug problems and troubleshoot application issues.
• Perform other related duties as assigned or requested.
• Ability to write secure, reusable, and maintainable code that adheres to software development best practices.
• Analyze existing ServiceNow configurations for On-Call Scheduling, Major Incident Management, and Change Management modules to identify areas for optimization and improvement.
• Develop and implement configuration changes within the On-Call Scheduling, Major Incident Management, and Change Management modules based on identified requirements and best practices.
• Potentially develop custom scoped applications to enhance or integrate with the existing On-Call, Major Incident, and Change Management functionalities.