Sr App Support Engineer, Oracle HRMS & Payroll

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 1 Year(s)

Skills

Oracle
Attention to detail
English
Excellent communication
French
German
Time & Labor
Oracle Applications
Oracle HRMS
Oracle Payroll
Oracle eBusiness
Spanish
customer support
Collaborate
business processes
client experience
communication skills
computer science
eBusiness
full life - cycle
problem solving
trouble - shooting

Job Details

The role of the Senior Application Support Engineer Oracle HRMS & Payroll is to provide exceptional remote-based support for mission-critical Oracle eBusiness Suite HRMS and Payroll modules.

Essential Duties & Responsibilities

  • Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of Oracle applications functionality and develop an action plan to resolve issues, either directly or through promotion to our Product Support Team (L4).
  • Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting
  • Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
  • Replicate reported issues as needed for troubleshooting
  • Provide new or modified application configuration to resolve incidents
  • Advise end users and junior coworkers on application functionality and capabilities
  • Recommend changes to training based on incident volumes and trends
  • Create scripts to identify, analyze and correct data issues
  • Design and document new or modified existing reports (BI Publisher, Discoverer, etc.), workflow, interfaces, etc.
  • Thoroughly document change requests, test results, and approvals
  • Develop test scripts for new/changed application capabilities
  • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Minimal Qualifications

Location

  • Remote

Education

  • Bachelor s Degree in computer science or related field or equivalent experience

Experience

  • 10+ years techno-functional experience in Oracle Payroll, Advanced Benefits
  • Functional expertise with solid understanding of underlying HRMS and Payroll data flow, tables and functionality Human Resources, Oracle Payroll, Oracle Time & Labor, Oracle Advanced Benefits, Oracle Self-Service Human Resources, Oracle Learning Management and Oracle Compensation Workbench
  • Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience, configuration, and administration of the applications
  • Knowledge of Oracle maintenance/patching mechanics and eBusiness Suite architecture
  • Demonstrable history solving complex problems across multiple modules
  • Configure Oracle applications based on BR.100 documents
  • Produce functional specification and test scripts documents for custom objects
  • Test RICEW objects referring test documents (TE.040)
  • Train client business users on Oracle Applications
  • Work closely with client Oracle SMEs and Management

Skills

  • Superb trouble-shooting skills and tenacity in problem solving
  • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
  • Strong knowledge of key application functionality
  • Excellent communication skills verbal & written are required
  • Excellent English communication skills verbal & written are required
  • Attention to detail and the ability to learn quickly
  • Extreme focus on Client satisfaction
  • Ability to work calmly and professionally in high pressure situations
  • The ability to work remotely from a home-based office in a virtual environment

Desired Qualifications

  • The best candidates will have extensive knowledge of multiple EBS HRMS and Payroll modules across releases (11i & R12) including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.
  • R12.2.X would be an added bonus
  • Experience with other Oracle EBS Suite modules
  • Experience with localizations and global implementations would be an advantage
  • Additional European language communication skills (French, German, Spanish) verbal & written


Additional Duties & Responsibilities

  • Participate in a 24x7x365 On Call rotation with other team members.
  • This position is required to support clients in specific business hours
  • Other job-related duties and responsibilities may be assigned from time to time