Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
Genesys Developer
Genesys Cloud CX
Routing
Genesys
Orchestration
OAuth
Interfaces
Interactive Voice Response
Analytics
Application Development
Cloud Computing
Customer Experience
Genesys Architect Flows
Data Actions
Genesys Cloud Reporting
APIs
Job Details
Job Title: Genesys Cloud CX
Location: Newark, NJ Onsite
No. of Demands: 2
Job Description:
- Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands-on experience developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect.
- Thorough understanding of Genesys Framework and integration with internal and external components.
- Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies.
- Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
Must have strong knowledge of:
Genesys Architect Flows, Data Actions, OAuth, Integration objects, Genesys integration with ancillary products, Genesys Cloud Reporting, and APIs.
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