Overview
On Site
$30 - $35
Contract - W2
Contract - 6 Month(s)
Skills
Active Directory
Communication
Computer Networking
Documentation
DNS
Help Desk
Management
Microsoft
Microsoft Azure
Microsoft Windows Server
Server Administration
Wireless Communication
Wireless Networking
Network
Onboarding
Job Details
Job Description
Duration: 6 Months
Schedule: Onsite
Client: Direct
DAILY DUTIES / RESPONSIBILITIES:
Help Desk & Ticket Management
Help Desk & Ticket Management
- Respond to and resolve help desk tickets related to:
- Respond to Wired and wireless network issues
- Network account onboarding and offboarding via custom scripts
- Infrastructure-related incidents
- Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
- Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
- Assist in network rollouts, upgrades, and cleanup efforts
- Participate in planning and execution of infrastructure improvements
- Support documentation and inventory of network assets
- Provide support for Microsoft administrative tasks, including:
- Entra ID (Azure AD) management
- Group policy and user provisioning
- Microsoft 365 administration
- Basic Windows Server maintenance
- Monitoring and performance tuning
- Patch management and updates
- 5 Years of experience with Microsoft Entra ID and general Microsoft administration
- 5 years of experience with Windows Server environments
- 10 years of experience in troubleshooting skills in networking (wired/wireless)
- 5+ years experience responding to help desk requests via ticketing system
- Ability to work independently and collaboratively in a team setting
- Excellent communication and documentation skills
- Experience with Deskpro ticketing system
- Experience with Active Directory, DNS, and Group Policy
- Experience with RuckBrocade network switches
- Bachelor s Degree. May sub for equivalent experience.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.