ServiceNow Architect with FSM(Remote)

Position:ServiceNow Architect with FSM

Location:Remote

Duration:Long term

Job Description:

must work Canada hours, USA hours and work with India team

may get OT payment sometimes and sometimes not

candidate must be very strong in ServiceNow FSM (Field Service Management)

Must Have Skills Servicenow ITSM

Skill 2 Yrs of Exp FSM

Skill 3 Yrs of Exp APM

Skill 4 Yrs of Exp - IOT Integration

We are seeking an experienced ServiceNow Lead Developer with a strong background in Field Service Management (FSM) to lead the design, architecture, and implementation of FSM solutions. The ideal candidate will have a deep understanding of ServiceNow's FSM capabilities and related ServiceNow applications, coupled with a robust technical foundation to deliver best-in-class solutions that improve field service delivery, operational efficiency, and customer satisfaction.

Key Responsibilities:

Solution Architecture and Design o Lead the architecture and design of ServiceNow FSM solutions, aligning with business requirements, industry standards, and best practices. o Translate business needs into technical specifications, workflows, and integrated solutions. o Design and implement efficient workflows, resource allocation, and technician scheduling to optimize field operations.

FSM Module Expertise to Serve as the subject matter expert for the FSM module, advising on capabilities, limitations, and configuration options.

o Configure FSM applications, including Dispatch Console, Work Order Management, Asset and Inventory Management, and Mobile App setup. o Ensure robust integration of FSM with other ServiceNow modules like ITSM, CSM (Customer Service Management), and Asset Management.