Overview
On Site
USD 22.21 per hour
Full Time
Skills
Performance Management
Preventive Maintenance
Project Management
Recruiting
Software Support
Computer Networking
Active Directory
Application Support
FOCUS
Motivation
Organizational Skills
Microsoft Office
Customer Service
ServiceNow
Enterprise Software
Bash
Windows PowerShell
JavaScript
Python
Scripting
Production Support
Migration
Electronic Commerce
Technical Training
Service Management
Workflow
Presentations
Management
Training
Sales
End-user Training
Customer Satisfaction
Communication
Job Details
Date Posted: 06/25/2025
Hiring Organization: Rose International
Position Number: 484640
Industry: Business Services
Job Title: Technology Applications Specialist
Job Location: Parma, OH, USA, 44130
Work Model: Onsite
Shift: 8:30 AM - 5:00 PM; Lunch Time: 30 Minutes
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 22.21
Max Hourly Rate($): 29.47
Must Have Skills/Attributes: Active Directory, Customer Service, Enterprise Application, Networking, PowerShell, Script, ServiceNow, Ticketing Systems, Time Management
Experience Desired: Experience supporting enterprise applications (5 yrs); Coding and scripting knowledge (3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
Job Description
Required Education/Experience:
4-year college degree or equivalent experience in a related field
Required Qualifications:
The hiring managers are looking for application/software support skills
Knowledge of infrastructure like networking, Active Directory, etc., is helpful in application support, but not the focus of an application administrator
Requires advanced computer/connectivity competencies.
Possesses strong written and verbal communication skills.
Possesses self-motivation, strong organizational skills, and strong interpersonal skills.
Requires Time Management
Requires understanding and operation of office imaging products, computer equipment, data communications, and related area networks.
Possesses a methodical approach to identifying problems and developing solutions.
Requires proficient use of Microsoft Office computer programs.
Possesses excellent customer service skills, including the ability to present new concepts and follow up to ensure approved concepts are implemented and maintained
Required Technical Skills:
Experience with ServiceNow/ticketing systems is good, but they would also like to see candidates with experience supporting an enterprise application or with coding and scripting knowledge (bash, PowerShell, JavaScript, Python, or other scripting languages) to support them
Responsibilities:
This position will provide production support with the expanding services of existing Print & Mail clients
This position will also provide administrator help for client migration to the new e-commerce platform
May develop and deliver a variety of customized training depending upon the customer's need, e.g., customized training plan, feature application training, software training, etc., Follows up with customers on feedback received from provided training, to ensure complete customer satisfaction.
Keeps current on all products and feature capabilities through independent study and classroom instruction.
Uses effective presentation, interpersonal, and communication skills
Works with Service management to ensure proper request procedures are followed
Accounts for all time and activity by recording information in the Activity Tracking system
Presents a professional image in business dress and behavior
Performs other duties as assigned. Demonstrates expertise and provides specialist services
Performs a full range of services, including customer training, equipment and workflow observation, and solution presentation for improved methods
Performs appropriate follow-up customer visits to ensure volume building and customer-identified benefits are realized and maintained, manages the Territory
Responsible for managing own time and schedule
Schedules training-based account priority and territory to limit travel and improve efficiency
Identifies and targets customers that have under-utilized Client equipment/ systems
Works closely with Client sales partners to maximize equipment leads, upgrade opportunities, supply sales, and sales of Client services
Develops and executes a monthly plan that meets or exceeds minimum on-site customer training and TDV visits
Maintains and manages all activities that result in meeting or exceeding minimum volume growth expectations
Completes all required administrative tasks in an accurate and timely manner
Proactively seeks ways to improve Client equipment/ systems performance that results in greater customer satisfaction with Client
Acts as a communication link on unresolved technical problems/issues
Maintains productive, professional relationships with all customers and Client personnel
Additional Details:
Driving: No
COVID Vaccine Requirement: None
Dress Code: Business Casual
Interview Type: Virtual, 2nd interview in person
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 484640
Industry: Business Services
Job Title: Technology Applications Specialist
Job Location: Parma, OH, USA, 44130
Work Model: Onsite
Shift: 8:30 AM - 5:00 PM; Lunch Time: 30 Minutes
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 22.21
Max Hourly Rate($): 29.47
Must Have Skills/Attributes: Active Directory, Customer Service, Enterprise Application, Networking, PowerShell, Script, ServiceNow, Ticketing Systems, Time Management
Experience Desired: Experience supporting enterprise applications (5 yrs); Coding and scripting knowledge (3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
Job Description
Required Education/Experience:
4-year college degree or equivalent experience in a related field
Required Qualifications:
The hiring managers are looking for application/software support skills
Knowledge of infrastructure like networking, Active Directory, etc., is helpful in application support, but not the focus of an application administrator
Requires advanced computer/connectivity competencies.
Possesses strong written and verbal communication skills.
Possesses self-motivation, strong organizational skills, and strong interpersonal skills.
Requires Time Management
Requires understanding and operation of office imaging products, computer equipment, data communications, and related area networks.
Possesses a methodical approach to identifying problems and developing solutions.
Requires proficient use of Microsoft Office computer programs.
Possesses excellent customer service skills, including the ability to present new concepts and follow up to ensure approved concepts are implemented and maintained
Required Technical Skills:
Experience with ServiceNow/ticketing systems is good, but they would also like to see candidates with experience supporting an enterprise application or with coding and scripting knowledge (bash, PowerShell, JavaScript, Python, or other scripting languages) to support them
Responsibilities:
This position will provide production support with the expanding services of existing Print & Mail clients
This position will also provide administrator help for client migration to the new e-commerce platform
May develop and deliver a variety of customized training depending upon the customer's need, e.g., customized training plan, feature application training, software training, etc., Follows up with customers on feedback received from provided training, to ensure complete customer satisfaction.
Keeps current on all products and feature capabilities through independent study and classroom instruction.
Uses effective presentation, interpersonal, and communication skills
Works with Service management to ensure proper request procedures are followed
Accounts for all time and activity by recording information in the Activity Tracking system
Presents a professional image in business dress and behavior
Performs other duties as assigned. Demonstrates expertise and provides specialist services
Performs a full range of services, including customer training, equipment and workflow observation, and solution presentation for improved methods
Performs appropriate follow-up customer visits to ensure volume building and customer-identified benefits are realized and maintained, manages the Territory
Responsible for managing own time and schedule
Schedules training-based account priority and territory to limit travel and improve efficiency
Identifies and targets customers that have under-utilized Client equipment/ systems
Works closely with Client sales partners to maximize equipment leads, upgrade opportunities, supply sales, and sales of Client services
Develops and executes a monthly plan that meets or exceeds minimum on-site customer training and TDV visits
Maintains and manages all activities that result in meeting or exceeding minimum volume growth expectations
Completes all required administrative tasks in an accurate and timely manner
Proactively seeks ways to improve Client equipment/ systems performance that results in greater customer satisfaction with Client
Acts as a communication link on unresolved technical problems/issues
Maintains productive, professional relationships with all customers and Client personnel
Additional Details:
Driving: No
COVID Vaccine Requirement: None
Dress Code: Business Casual
Interview Type: Virtual, 2nd interview in person
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.