ServiceNow Architect with Telcom domain

Role: ServiceNow Architect

Location: Remote

Position Type: Fulltime

Job Description:

• Design and architect ServiceNow solutions tailored to the telecommunications industry, with a focus on telecommunication service management.
• Collaborate with stakeholders to gather requirements, define business processes, and translate them into technical specifications.
• Develop custom applications, modules, and integrations within the ServiceNow platform to streamline telecommunication service management processes.

Qualifications:

• Minimum of 10 years of experience working with the ServiceNow platform Minimum two years of experience in ServiceNow Telecommunications Service Management (TSM) Certified System Administrator (CSA) Certified Implementation Specialist in CSM and FSM bachelor s degree in computer science, Information Technology, or related field.
• Strong understanding of programming fundamentals, including Data types (strings, numbers, booleans, arrays, objects) Control structures (if/else, loops, conditional statements) Functions and modules Object-Oriented Programming (OOP) concepts (classes, objects, inheritance, polymorphism)
• Proficiency in JavaScript, including: Syntax and semantics DOM manipulation and events Asynchronous programming (callbacks, promises, async/await) Error handling and debugging Familiarity with HTML, CSS, and XML, including: HTML structure and syntax CSS selectors and styling XML syntax and parsing Web Development/Front-End Skills: Strong understanding of web development concepts, including: Responsive web design (RWD) and mobile-first development Single-page applications (SPAs) and client-side rendering Web performance optimization (WPO) and accessibility
• Proficiency in front-end frameworks and libraries, including React, Angular, or Vue.js Bootstrap or other CSS frameworks Experience with web development tools, including: Webpack or other module bundlers Babel or other transpilers ESLint or other code linters

• ServiceNow Specific Skills: In-depth knowledge of ServiceNow development, including: ServiceNow architecture and data model Table and field structures Business rules, workflows, and approvals Scripting (JavaScript, Groovy, etc.) Integration with external systems (REST, SOAP, etc.)
• Experience with ServiceNow development tools, including Studio (application development, scripting, and debugging) Update Sets (managing and deploying changes) ServiceNow APIs (REST, SOAP, etc.) Familiarity with at least 3 ServiceNow modules and applications, including: IT Service Management (ITSM) Database Skills: Strong understanding of database concepts, including: Data modeling and schema design Normalization and denormalization Query optimization and indexing Proficiency in database management systems, including: Relational databases (MySQL, PostgreSQL, etc.) NoSQL databases (MongoDB, Cassandra, etc.)
• Experience with database design and development, including Creating and modifying database schemas.
• Writing SQL queries and stored procedures Optimizing database performance and troubleshooting issues
• Information Architecture Skills: Strong understanding of information architecture principles, including Taxonomy and ontology Content modeling and metadata User experience (UX) and user interface (UI) design Experience with information architecture tools and techniques, including Creating and managing taxonomies and ontologies Designing and implementing content models and metadata schemas
• Developing and maintaining information architecture documentation and standards Familiarity with information architecture frameworks and methodologies, including: Zachman Framework TOGAF Information Architecture Institute (IAI) standards

Additional Technical Requirements:

• Experience with agile development methodologies, such as Scrum or Kanban Familiarity with version control systems, such as Git Knowledge of cloud-based technologies, such as AWS or Azure

• Understanding of DevOps practices, such as continuous integration and continuous deployment Experience with IT service management frameworks, such as ITIL Familiarity with security best practices and compliance regulations

Nice to Have:

• Experience with other programming languages, such as Java or Python Knowledge of machine learning and artificial intelligence concepts.
• Familiarity with containerization (Docker, etc.) and orchestration (Kubernetes, etc.)
• Certification in ServiceNow development or administration

Soft Skills:

• Excellent problem-solving skills, with the ability to troubleshoot and resolve complex technical issues Strong communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to work in a fast-paced environment and adapt to changing priorities and requirements Strong attention to detail and commitment to delivering high-quality solutions.