Staff Software Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Digital Technology:

We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, reviewing AI-insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience designing, developing, and maintaining scalable full-stack applications
• Translate user needs and product requirements into intuitive, responsive, and visually appealing interfaces.
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Strong proficiency in front-end technologies: HTML5, CSS3, JavaScript/TypeScript, React (or Angular/Vue).
• Solid understanding of back-end technologies like Node.js, Python, Java, or similar.
• Experience with databases (SQL and NoSQL) and RESTful/GraphQL APIs.
• Strong UI/UX design skills with a portfolio demonstrating design and development work.
• Proficiency with tools like Figma, Sketch, Adobe XD, or similar for prototyping.
• Knowledge of accessibility standards (WCAG), responsive design, and automation
• Familiarity with CI/CD, Git, cloud platforms (AWS/Azure/Google Cloud Platform), and containerization (Docker/Kubernetes) is a plus.
• Familiarity with testing frameworks like Jasmine and Selenium.
• Familiarity with the ServiceNow platform is an added advantage.
• Ability to manage projects with material technical risk at a team level.

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Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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