Overview
On Site
Full Time
Skills
Agile
Network
Inventory
Computer Hardware
Business Continuity Planning
End-user Training
Procurement
Writing
Specification Gathering
Project Planning
Mentorship
Resource Planning
Business Administration
Management Information Systems
Mathematics
Information Technology
Computer Science
COTS
Business Systems
Technical Support
Network+
Communication
Management
Analytical Skill
Problem Solving
Conflict Resolution
Continuous Improvement
Telemedicine
Legal
Insurance
FOCUS
Finance
Professional Development
DRS
Customer Focus
Innovation
Job Details
Job ID: 112396
Leonardo DRS, Inc. is an innovative and agile provider of advanced defense technology to U.S. national security customers and allies around the world. We specialize in the design, development and manufacture of advanced sensing, network computing, force protection, and electric power and propulsion, and other leading mission-critical technologies. Our innovative people are leading the way in developing disruptive technologies for autonomous, dynamic, interconnected, and multi-domain capabilities to defend against new and emerging threats. For more information and to learn more about our full range of capabilities, visit ;br>
Job Summary
As a Senior IT Support Technician, you will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
Job Responsibilities
Install, configure, upgrade, and troubleshoot hardware, software, and networked devices
Respond to and resolve user service requests via phone, email, or in-person
Perform diagnostics and implement solutions for complex PC issues
Maintain IT asset inventory and track equipment history
Manage system performance, apply regular maintenance, and escalate vendor service calls as needed
Support new hardware/software deployments and assist with business continuity planning
Document procedures, provide end-user training, and deliver post-implementation support
Assist with procurement, product evaluations, and writing technical specifications
Coordinate and manage small-scale IT projects and contribute to project planning
Mentor junior staff and provide technical guidance
Develop and enforce IT standards, policies, and security protocols
Analyze trends to support future resource planning and system improvements
Qualifications
Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.
*Some employees are eligible for limited benefits only
Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #corp
Our Vision. To be the leading mid-tier defense technology company in the U.S.
Our Values. The Leonardo DRS culture is defined by our Core Values and Principles:
- Integrity
- Agility
- Excellence
- Customer Focus
- Community & Respect
- Innovation
We strive to uphold them in all aspects of our business practices to inspire our employees and provide outstanding support for our customers.
Leonardo DRS, Inc. is an innovative and agile provider of advanced defense technology to U.S. national security customers and allies around the world. We specialize in the design, development and manufacture of advanced sensing, network computing, force protection, and electric power and propulsion, and other leading mission-critical technologies. Our innovative people are leading the way in developing disruptive technologies for autonomous, dynamic, interconnected, and multi-domain capabilities to defend against new and emerging threats. For more information and to learn more about our full range of capabilities, visit ;br>
Job Summary
As a Senior IT Support Technician, you will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
Job Responsibilities
Install, configure, upgrade, and troubleshoot hardware, software, and networked devices
Respond to and resolve user service requests via phone, email, or in-person
Perform diagnostics and implement solutions for complex PC issues
Maintain IT asset inventory and track equipment history
Manage system performance, apply regular maintenance, and escalate vendor service calls as needed
Support new hardware/software deployments and assist with business continuity planning
Document procedures, provide end-user training, and deliver post-implementation support
Assist with procurement, product evaluations, and writing technical specifications
Coordinate and manage small-scale IT projects and contribute to project planning
Mentor junior staff and provide technical guidance
Develop and enforce IT standards, policies, and security protocols
Analyze trends to support future resource planning and system improvements
Qualifications
- Associate's degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, or equivalent experience
- Education or knowledge of the principles, methods, and techniques used in troubleshooting and support
- Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications
- Experience with selection, planning and implementation for new IT and business systems
- Five (5) years of directly related experience in IT support
- Expertise and/or certification (e.g., Network +, A+, etc.) is preferred for relevant systems
- Strong verbal, written and interpersonal communication skills
- Ability to work independently as well as cooperatively in a team-oriented environment
- Ability to successfully interact with all levels of management, other IT professionals and end-users
- Strong analytic and problem-solving skills
- Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers
Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.
*Some employees are eligible for limited benefits only
Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #corp
Our Vision. To be the leading mid-tier defense technology company in the U.S.
Our Values. The Leonardo DRS culture is defined by our Core Values and Principles:
- Integrity
- Agility
- Excellence
- Customer Focus
- Community & Respect
- Innovation
We strive to uphold them in all aspects of our business practices to inspire our employees and provide outstanding support for our customers.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.