Overview
Remote
Depends on Experience
Full Time
Skills
Senior Technical Support - MEDITECH.
Job Details
Hi ,
We have a immediate job opening for the position of Senior Technical Support - MEDITECH.
Please find the job description below and if you are interested, share your updated resume with contact details...
Job Title : Senior Technical Support - MEDITECH.
Location : Remote
Contract : Long Term
Healthcare Triangle is comprised of passionate professionals working to create an unshakeable system where
providers, payers and life sciences industries are empowered to deliver the best outcomes and transform
healthcare.
Healthcare Triangle is committed to attracting and retaining exceptionally talented individuals who want to
practice in a collaborative and collegial environment. We are passionate about our industry, our clients, and
our work. We offer an environment that encourages and fosters teamwork, professional growth, and
success. Our focus is to cultivate a fun, positive, and growth-oriented culture characterized by honesty, hard
work, dedication, commitment, life-balance, and personal fulfillment.
Position Summary: (Brief overview)
This position will perform various technical support activities including, but not limited to, helpdesk support,
troubleshooting issues, resolving problems for end-users, monitoring/managing/optimizing servers and
applications, implementing solutions throughout application lifecycle, and documenting solutions. This
position will be highly autonomous and expected to act with minimal direct supervision.
Minimum Qualifications:
Strong understanding of Windows systems
MEDITECH EHR experience preferred with a specialty in MIS application
Ability to work both individually and in a team
Experience with ticketing systems for documenting issues and resolution
Strong customer service communication skills
Excellent logic and reasoning skills
Detailed computer and IT skills
High aptitude for interpreting technical documentation
Job Specifications (experience, education, certifications, training required):
Bachelor s degree or higher or equivalent experience
Experience in a technology setting
IT related Certifications a plus
Experience with MEDITECH EHR infrastructure and operation a plus
Duties and Responsibilities:
Maintain a focus on customer satisfaction
Manage and escalate issues as needed to assure resolution and minimize impact to projects
Experience interpreting customer needs for solutions
Authoring or updating documents
Possess a strong attention to detail
Able to effectively discuss complex solutions to technical and non-technical people
Success Factors: personal characteristics (behaviors or proficiencies) that contribute to the individual s
ability to perform the job well/related job competencies for the role:
Ability to interact with customers and staff to ensure positive outcomes
Ability to operate and manage in a complex and dynamic environment
Ability to manage, resolve and escalate issues as needed
Performance Standards: how the incumbent performing this job will be evaluated against goals, objectives
and organizational performance factors (e.g. quality, attendance, client satisfaction, productivity)
This position will be measured on:
Customer satisfaction
Successful issue resolution
Thanks & Regards,
Subash US Staffing
7901 Stoneridge Dr, Ste 220, Pleasanton, CA 94588
Ph: / Email:
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.