Network Technician/Engineer

Job ID: SC-7394

Onsite/Local Network Technician/Engineer with DNS, Splunk, SolarWinds, IP Network Troubleshooting, ServiceNow/ITSM, Scripting/Python, Cisco ISE/Catalyst, Mainframe batch processing, Ansible experience

Location: Anderson, SC (Clemson University)
Duration: 12 Months
Fully Onsite & Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense. Candidates from SC, NC, and GA will be preferred.

Required Skills:
5+ years IP Network Troubleshooting
3+ years DNS configuration
3+ years Understanding of monitoring tools (Splunk, SolarWinds)
2+ years ServiceNow ITSM Tool
2+ years Server Batch Scripting
2+ years Cisco Network Tools (ISE, Catalyst)
2+ years Technical writing experience

Preferred Skills:
Understanding of Mainframe batch processing
Python Scripting
Ansible knowledge
Leadership skills
Strong customer service
Self-management

Position: Network Technician Advanced
Clemson University Computing and Information Technology provides a challenging, broad range of skill development in a team environment. We provide quality customer service and support in an academic/research/business setting.

Daily Responsibilities:
Monitors Clemson network, server, and application elements, resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve the network control center.
Control network and system processing. Responds to customer inquiries and alters via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and reports any abnormalities. Other operational duties as assigned, such as meetings, project work, administration and facilities requirements.
Configure network and system resources and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
Prepares and reviews documentation for use in operations for training and the knowledge base. Participates in training and cross-training for the Tier II. Provides customer service for all information and/or telecommunication network systems support areas.