Kronos Support

Job Title: Mid-Level Product Analyst

Location: 100% Remote (Open to candidates in any state)

Duration: 1-Year Contract (Right-to-Hire/Extend)

Hours: Full-time, 40 hours per week

Start Date: ASAP (Following standard background, drug, and credit checks; typically 2 weeks after offer acceptance)

Compensation: $39.29 per hour (W2)

Overview
We are seeking a Mid-Level Product Analyst to join an Agile HRIS team supporting the UKG Workforce Management (formerly Kronos Workforce Central) platform. This role provides vital system support across a large enterprise, ensuring smooth operations for facility time managers and contributing directly to the effectiveness of workforce management processes.

Key Responsibilities
Provide day-to-day product support for the UKG Workforce Management (UKG WFM) system.
Manage user provisioning, system access, and role configurations.
Troubleshoot and resolve Tier 2 support issues, including break/fix and configuration adjustments.
Conduct configuration checks, answer end-user questions, and document solutions.
Collaborate with a team of 9 Product Analysts (4 focused on similar support functions).
Work within an Agile team structure to deliver timely, high-quality service to internal customers.

Required Skills & Experience
UKG Workforce Management (UKG WFM) or Kronos Workforce Central administrative experience (not just as a user).
Strong customer service orientation with proven communication skills.
Experience handling configuration, troubleshooting, and user provisioning in enterprise environments.
Ability to thrive in a collaborative, fast-paced Agile team environment.

Preferred Background
Prior experience supporting large, multi-location enterprises.
HRIS or time and attendance system experience.
Exposure to healthcare, HR technology, or enterprise SaaS environments.

Who You’ll Support
Facility Time Managers across the organization’s nationwide enterprise.

Why This Role
High-impact work supporting thousands of facility managers using a mission-critical system.
100% remote opportunity providing strong work-life balance.
Career growth potential with one of the largest and most respected healthcare providers in the country.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.