Sr Genesys Cyara Tester

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)

Skills

Call Center IVR Development Tester
IVR systems to enhance customer experience
operational efficiency.
automated testing tools like Cyara.
user acceptance testing (UAT)
ensure systems meet business requirements.
Continuously improve testing processes and methodologies.
software testing
specifically with IVR systems.
test automation tools like Cyara.
call center operations and customer service processes.

Job Details

Hi,

Greetings from DIA SOFTWARE SOLUTIONS LLC!

We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?

Direct client Req:: Need Sr Genesys Cyara Tester, Onsite

PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !

Job Description:

We are seeking a detail-oriented and experienced Call Center IVR Development Tester to join our dynamic team. In this role, you will be responsible for ensuring the quality and functionality of Interactive Voice Response (IVR) systems used in our call center operations. You will work closely with developers, project managers, and other stakeholders to test, evaluate, and provide feedback on IVR systems to enhance customer experience and operational efficiency.

Key Responsibilities:

  • Develop, execute, and maintain test plans and test cases for IVR systems.
  • Perform functional, regression, and performance testing on IVR applications using automated testing tools like Cyara.
  • Collaborate with development teams to understand system requirements and design test strategies.
  • Identify, document, and track defects and issues using appropriate tools.
  • Conduct root cause analysis of issues and work with developers for resolution.
  • Verify voice response accuracy, call routing, and system integrations.
  • Participate in user acceptance testing (UAT) to ensure systems meet business requirements.
  • Maintain thorough documentation of test results and provide detailed feedback to stakeholders.
  • Continuously improve testing processes and methodologies.
  • Assist in training and support for end-users as needed.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in software testing, specifically with IVR systems.
  • Multiple years experience with test automation tools like Cyara.
  • Familiarity with call center operations and customer service processes.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills, both written and verbal.

DIA SOFTWARE SOLUTIONS LLC.

Austin, TX 78727| Direct:

DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Diasoft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer

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About Dia Software Solutions