Imprivata Support

Overview

On Site
$45 - $50
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Imprivata

Job Details

Imprivata end user Support

Location: Oceanside, NY (onsite).

Duration: 12 Months +

Position Summary

The Imprivata Mobile Access Management (MAM) Administrator is responsible for the configuration, deployment, and daily management of the Imprivata MAM platform (formerly known as GroundControl). This full-time IT role supports a seamless and secure shared mobile device workflow for clinical and operational staff in a healthcare environment. The MAM Admin ensures optimal performance, security compliance, and end-user experience with shared devices, Smart Hubs (Launchpads), and integrated applications.

Key Responsibilities

  • System Configuration & Maintenance
  • Configure and manage Imprivata MAM workflows including check-in/check-out automation.
  • Maintain and update Launchpad software and firmware across ~200 docking stations.
  • Manage iOS/Android device provisioning and app deployment.
  • User Workflow Optimization
  • Design and maintain clinician-focused check-out workflows.
  • Align device behavior with clinical needs.
  • Support shared device personalization with SSO and identity systems.
  • Mobile Device Management Integration
  • Integrate MAM with MDM/UEM platforms (Workspace ONE, Intune, Jamf).
  • Monitor device health and compliance.
  • Security & Compliance
  • Enforce policies like auto-wipe, kiosk mode, and lost device handling.
  • Ensure HIPAA compliance and hospital-specific standards.
  • Monitoring, Support & Troubleshooting
  • Provide Tier 2/3 support for device and workflow issues.
  • Monitor Admin Console for alerts and errors.
  • Document workflows and configurations.
  • Collaboration & Training
  • Work with Imprivata Support and internal teams.
  • Train help desk staff.
  • Serve as SME for shared device workflows.

Required Skills and Qualifications

  • 3+ years of IT administration experience, preferably in healthcare.
  • Strong knowledge of mobile OS ecosystems (iOS primarily).
  • Experience with MDM/UEM platforms (Jamf, Intune, Workspace ONE).
  • Familiarity with SSO, LDAP/AD, and identity workflows.
  • Basic understanding of networking (Wi-Fi, DHCP, DNS).
  • Strong problem-solving and independence.

Preferred Qualifications

  • Experience with Imprivata products (MAM, OneSign, Confirm ID).
  • Knowledge of clinical mobile workflows and EHR tools (e.g., Epic Rover).
  • IT or healthcare IT certifications (e.g., CHIT, CompTIA).
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