Help Desk Analyst I

  • Milwaukee, WI
  • Posted 16 days ago | Updated 10 hours ago

Overview

On Site
USD 19.79 - 22.91 per hour
Full Time

Skills

Help desk
Problem solving
Technical Support
Operating systems
Computer networking
Issue tracking
User Administration
Debugging
Client/server
Active Directory
Microsoft Office
Customer support
Online training
IMPACT
Productivity
Management
UPS
ROOT
Printers
Microsoft Azure
Finance
Accounting
Marketing
Creativity
Legal
Artificial intelligence
Insurance
.NET

Job Details

Description

Robert Half is looking for a Help Desk Analyst to support local and field users in a growing company. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is located in the Milwaukee, Wisconsin area and is a long-term contract / temporary to hire opportunity.

How you will make an impact

- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

- Manage correspondences on technical help tickets submitted via phone, email, and walk-ups

- Independently investigate and implement solutions to technical issues

- Spot recurring technical issues and deploy solutions to address the root of the problems

Requirements

- Comprehension of basic networking concepts

- IT support ticketing system experience highly valued

- Experience in user administration and bug fixing in a client server environment

- Strong problem-solving skills

- Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

- Basic Troubleshooting experience desired

- Active Directory experience required

- Microsoft Office 365 experience highly desired

- Deep understanding of Azure Active Directory

- Active Directory experience preferred

- Adeptness in O 365

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

About Robert Half