Implementation Specialist II

Overview

Remote
Up to $160,000
Full Time

Skills

software implementation
EMR / EHR implementation
implementation
training
workflow consulting

Job Details

The Implementation Specialist II will :

  • Travel approximately 36 weeks per year to include weekends and holidays when necessary while abiding by Training Services Department Employee Handbook

  • Responsible for making travel arrangements in accordance with DSS and Training Services policy

  • Creation and delivery of Training Plans, Class Agendas, Web Based Presentations and Training Materials

  • Reviews application set up with appropriate staff

  • Provide on-site, in person training in both classroom settings and one on one mentoring formats

  • Provide on-site support during customer Go Live

  • Delivers product demonstrations to potential or existing clients as well as internal staff

  • Submits signed, on-site certification documents upon completion of training

  • Timely and accurate submission of Training Reports, monthly expenses and timekeeping

  • Assists Product Training Coordinator with scheduling onsite and remote training to be completed within contracted timeline

Other Duties:

  • Responsible for verbal and written communication with clients and documentation of work activities and work processes

  • Participates in internal and external Site Kick Off calls

  • Attends Scrum Calls, Sprint Planning Sessions, Core Team Meetings, Development Planning Meetings as directed

  • Participates in Quality Assurance Testing and troubleshooting of product

  • Assists Documentation Department in the creation of Product Manuals

  • Gathers requirements for workflow process and is involved with the configuration of application

  • Works on Home Based Assignments when not on the road as given by the Training Manager or Director

  • Cross train on other products as assigned by Training Director

  • Abides by policies set forth in DSS and Departmental Handbook including Timesheet and Expense submissions

Qualifications

Required:

  • 3+ years prior software implementation experience

  • Prior EMR / EHR implementation

  • Skilled in client process and training activities with 100% client focus and strong commitment to following up on client issues until resolution

  • Ability to identify the importance or impact of issues and situations occurring within a clients workflow process and takes appropriate actions to suggest or introduce alternative processes or resolutions (i.e. workflow process consulting)

  • Ability to effectively organize time while identifying barriers to progress, proposing solutions and setting priorities

  • Excellent listening skills and clear and concise presentation skills

  • Proficient in Microsoft Office Products (Word, Excel, PPT)

  • Aptitude for understanding technical processes and the ability to learn new software as needed

  • Hands on implementation experience in a hospital or clinical setting

Desired:

  • Prior VA Experience

  • E-Learning development

  • Fluent in the terminology used in the technical specialty that the product has been designed to support.

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About Efovinity Inc