Overview
On Site
30/hr - 34/hr
Full Time
Skills
Software Support
Servers
Computer Science
Knowledge Sharing
Microsoft Office
Microsoft Windows
Operating Systems
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Network
Backup
Remote Desktop
Scripting
Windows PowerShell
Autodesk Revit
Microsoft Dynamics
Communication
Organizational Skills
Manufacturing
Microsoft
Microsoft Certified Professional
Dell
IOS Development
SLA
Technical Support
Leadership
Artificial Intelligence
Operational Efficiency
Innovation
Business Strategy
Business Process
Collaboration
Management
ServiceNow
Documentation
IT Security
Service Level
Laptop
Computer Hardware
Job Details
Are you an IT Support Field Tech with 10 + years experience seeking your next opportunity in NC? We have a contract to hire opening in Statesville who will provide onsite and remote technical hardware/software support for client computers, technical servers, notebooks and tech insight and options to the C suite.
This six month + contract with the potential to go permanent is on site with free parking and business casual dress code with jeans allowed.
Contract Duration: 6 months
Required Skills & Experience
Desired Skills & Experience
What You Will Be Doing
Daily Responsibilities
This six month + contract with the potential to go permanent is on site with free parking and business casual dress code with jeans allowed.
Contract Duration: 6 months
Required Skills & Experience
- Associate degree in Computer Science or related field required; Bachelor's degree preferred.
- 10+ years of hands-on technical support experience.
- C Suite interaction and knowledge sharing
- Strong proficiency with Office 365 and Windows 11 Operating System.
- Working knowledge of TCP/IP, DNS, DHCP, and network configurations.
- Skilled in diagnosing and repairing PC, notebook, and peripheral hardware.
- Experience with backup software, remote desktop tools, and endpoint management.
- Basic scripting (e.g., PowerShell) preferred.
- Familiarity with relevant business applications including Revit, Aptean Made2Manage, and Microsoft Dynamics 365 is strongly preferred.
- Communication & Organizational Skills
- Capable of resolving both first- and second-level technical issues independently
- Ability to handle a fast-paced and dynamic work environment with changing priorities and responsibilities.
Desired Skills & Experience
- Experience in a manufacturing environment is a plus.
- Prior Tier II/III or senior-level support experience preferred.
- Microsoft MCP or equivalent certification preferred.
- Dell, MAC, iOS, ServiceNow
What You Will Be Doing
Daily Responsibilities
- Monitor the ticket flow for the supported business unit and resolve or escalate urgent tickets and those at risk of missing their SLA.
- Serve as a liaison between business unit leadership and the IT department, keeping the business unit advised of IT projects serving or impacting them as well as keeping IT advised of business unit projects requiring IT support.
- Act as a technology advisor to business unit leadership, providing guidance on leveraging technology - including artificial intelligence - to achieve business objectives, improve operational efficiency, and drive innovation. This includes evaluating technologies, recommending solutions, and ensuring alignment with the overall business strategy.
- Partner with the business unit to understand core business processes and the systems supporting them.
- Handle escalated customer requests and implement corrective actions.
- Collaborate with peers and management on infrastructure improvements and IT initiatives
- Utilize ticketing/work order platforms (e.g., ServiceNow) to log, track, and resolve service requests
- Keep work orders up to date and ensure proper documentation of all activities
- Ensure systems adhere to company IT standards, policies, and security protocols
- Ensure systems adhere to IT security policies and corporate standards
- Effectively communicate system issues, updates, and assigned project progress
- Provide second-level support for resolving advanced technical issues, both remotely and on-site
- Respond to incidents in accordance with Service Level Agreements (SLAs)
- Set up, configure, and administer desktops, laptops and other devices
- Ensure hardware and software systems are installed to company standards and operational requirements.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.