Principal Design Researcher

Our Chicago Client has a contract opportunity for a Principal Design Researcher which could convert to a full time role. This is a hybrid position onsite 3 days a week. This role will ensure Design Research support for high-priority programs within digital.

• Conduct qualitative UX research with customers and employees to improve product and service experiences.
• Work in a high-impact field.
• Solve complex problems that impact real people.
• Join a research team that is very advanced in terms of methodology and tools

• Bachelor's degree and at least 8 years of experience collecting and analyzing qualitative research data.
• Experience conducting both discovery and evaluative research using a variety of methods (interviews, usability testing, surveys, diary studies, etc.).
• Experience scoping out and gaining buy-in for new research initiatives, including research objectives, methods, timing, and budget.
• Experience presenting qualitative research insights and recommendations to stakeholders to drive improvements of products, services, and processes.
• Experience researching digital products, such as websites, apps, kiosks, and software applications.

Preferred Qualifications & Interests:

• Experience researching complex digital and omnichannel products and services.
• Experience researching employee productivity tools.
• Experience visualizing product or service experiences in the form of journey maps to capture user actions, interactions, and touchpoints.
• Experience working with external vendors to recruit research participants.
• Experience with UserTesting, dscout, Qualtrics, Optimal Workshop, or similar remote research tools.
• Familiarity with engineering / development processes, particularly Agile.
• Familiarity with quantitative research methods.
• Experience in healthcare or retail industries.
• Experience working in a design consultancy and/or within a larger company.

• Discovery and evaluative research
• Usability testing
• Research presentation
• Qualitative research data analysis
• Employee productivity tools research
• Journey mapping
• Research tools (UserTesting, dscout, Qualtrics, Optimal Workshop, or similar)
• Agile
• Healthcare or Retail experience
• Large enterprise or Consultancy experience

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.