Overview
Skills
Job Details
We are seeking an experienced and highly skilled Senior Desktop Support Engineer to join our IT team. In this role, you will provide advanced technical support to end-users across the organization, ensuring the smooth operation of desktop systems, hardware, and software. You will also mentor junior support staff, lead technical projects, and serve as a key escalation point for complex issues.
Essential Skills And Functions
- Provide tier 2 and 3 desktop support to resolve hardware, software, and networking issues for end-users.
- Install, configure, and troubleshoot desktop and laptop computers, mobile devices, printers, and peripheral equipment.
- Maintain and support Microsoft Windows and macOS environments, including imaging and patch management.
- Administer Active Directory, Office 365, and other enterprise applications and tools.
- Assist with onboarding/offboarding, including account creation, equipment provisioning, and access configuration.
- Lead or participate in IT projects such as hardware rollouts, system upgrades, and migrations.
- Document technical procedures and knowledge base articles for internal use.
- Monitor system performance and proactively address potential issues.
- Maintain asset inventory and ensure compliance with licensing requirements.
- Train and mentor junior support staff to improve service delivery and technical skills.
- Collaborate with other IT teams to ensure alignment and support across infrastructure and security initiatives.
- Actively manage small scale projects
- Must have strong Microsoft Office Suite computer skills
- Must have strong organizational, time management, written and verbal communication skills
- Must have ability to maintain confidentiality and a professional demeanor
- All employees are required to adhere to ISO and OHSAS policies established by FMG and shall have high values for safety awareness
- Other duties as assigned
- Open Mindset: Identify and analyze potential problems to implment effective solutions, adopting alternative perspectives and methods to improve processes, activities and tasks, embrace change and proactively seek development opportunities to acquire new skills
- Strategic Leadership: Lead toward shared and common goals while promoting a culture of trust, cohesion, follow through, and support, engaging with others and leveraging their peculiarities to successfully create value for the entire organization and promote development
- Accomplishment: Own projects and activities to achieve or exceed objectives, focus on priorities, time and budget constraints, resources and quality, embrace internal and external customer needs, expectations, and requirements to ensure maximum satisfaction
Education And Experience
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent combination of education, training, and experience).
- 6 years of experience in desktop support, with at least 2 years in a senior or lead role.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office 365, and Active Directory.
- Experience with ticketing systems such as ServiceNow, Jira, or Zendesk.
- Familiarity with scripting languages (e.g., PowerShell) is a plus.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal abilities.
- Ability to prioritize tasks and work independently in a fast-paced environment.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future