Overview
On Site
$26.27
Contract - W2
Contract - 10 Month(s)
No Travel Required
Skills
Communication
Criminal Justice
Customer Relationship Management (CRM)
Drawing
Help Desk
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Microsoft Visio
Multitasking
Performance Management
Preventive Maintenance
Project Management
ROOT
Reasoning
VSP
Job Details
Job Title: Help Desk Analyst 4
Job ID: 25-09668
Location: North Chesterfield, VA
Duration: 10 Months On Contract
Job ID: 25-09668
Location: North Chesterfield, VA
Duration: 10 Months On Contract
- The Help Desk Analyst will support Client's new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event.
- The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts.
- This includes determining if an employer is qualified to have a VSP account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.
Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
Knowledge, Skills, and Abilities:
Knowledge, Skills, and Abilities:
- Advanced computer skills are required that aligns with the Job Description.
- Ability to multitask and to determine root cause of problems and implement solutions,
- In addition, customer relations skills;
- good verbal and written communication skills;
- and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Skills:
| Skill | Required / Desired | Amount | of Experience |
| Advanced computer skills are required that aligns with the Job Description | Required | 8 | Years |
| Ability to multitask and to determine root cause of problems and implement solutions, | Required | 8 | Years |
| Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions | Required | 8 | Years |
| customer relations skills | Required | 8 | Years |
| good verbal and written communication skills | Required | 8 | Years |
| proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) | Required | 8 | Years |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.