ITSM Consultant

Overview

Remote
$60 - $70
Contract - W2
Contract - Independent
Contract - 6 Month(s)

Skills

IT Infrastructure
DevSecOps
ITIL
Service Delivery
ServiceNow
ITSM

Job Details

Job Title: ITSM Service Delivery / SRE Consultant Location: RemoteKey Responsibilities:
  • Serve as the primary point of accountability for end-to-end service availability and service level management, spanning on-premises, cloud, and third-party integrations.
  • Monitor critical infrastructure and application health, leveraging (and in some cases, creating) advanced analytics and real-time dashboards to detect early warning signs and eliminate single points of failure.
  • Partner with Architects, DevOps, SRE, and Application teams to drive awareness and alignment with Service Level and Availability and move towards a unified IT Operations model across the enterprise.
  • Develop and maintain Service Availability Plans, incorporating business priorities, technical dependencies, and risk mitigation strategies.
  • Own and evolve metrics for service uptime, reliability, MTTR/MTTI, and user-impacting events. Present trends and recommendations to both technical staff and executive leadership.
  • Embed availability practices into Change Management, Release, and Problem Management workflows, ensuring risks are surfaced and planned for up front.
Required Skills & Experience:
  • Bachelor s degree or equivalent practical experience in IT, Computer Science, Engineering, or a related field.
  • 10+ years of hands-on experience in IT Operations, SRE, or Availability Management within enterprise-scale environments.
  • Proven track record managing Service Level Management/Availability Management and in-depth experience implementing these services in alignment with ITIL.
  • Deep understanding of IT infrastructure (compute, storage, network), cloud platforms (AWS/Azure), and modern application architectures (microservices, containerization).
  • Proven experience with ITIL/ITSM best practices around Availability and Service Level Management, also in relation to Incident Management.
  • Experience with monitoring, alerting, and analytics tools (e.g., ServiceNow, PagerDuty, PowerBI, Datadog, Splunk).
  • Exceptional written and verbal communication skills; able to translate technical details for senior leaders and non-technical stakeholders.
  • Analytical mindset: able to spot trends, correlate data, and identify improvement opportunities independently.
  • Executive presence and the confidence to lead discussions, challenge assumptions, and drive decisions in high-visibility scenarios.
  • Programming/scripting ability (Python, PowerShell, etc.) is a plus.
  • Must be able to work independently with little oversight and progress quickly.

Mandatory:

  • ITIL, AWS/Azure, or related certifications. Candidates holding these certifications will be preferred and prioritized.
  • Experience with automation and orchestration tools.
  • Familiarity with DevOps/DevSecOps, SRE, and Monitoring/Observability platforms
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.