Solutions Engineer

Solutions Engineer

At simpleroute, a Vermont-based Managed Service Provider proudly rooted in South Burlington, our Solution Engineers play a key role in enhancing our clients IT environments. This position requires solid technical skills, a collaborative mindset, and the ability to contribute to projects such as virtual desktop infrastructure (VDI), server migrations, Azure deployments, and network optimizations. Ideal for IT professionals building their expertise in dynamic settings, this role focuses on supporting system stability, promoting growth, and adding real value. If you re a motivated team player with an interest in innovation and client satisfaction, simpleroute offers a supportive space to develop your skills in the Green Mountain State and beyond.

In addition to project contributions, Solution Engineers assist our support team by handling select escalations with skill and care. While this support aspect is secondary, it highlights your importance in maintaining client reliability when needed. This versatile role fits candidates who perform well in team environments, appreciate guidance, and want to help build simpleroute s collaborative culture.

Responsibilities

This role has an approximate workload breakdown as follows:

Leading Professional Services Projects: 40%
Resolving Professional Services Tickets: 20%
Handling Support Escalations: 20%
Supporting Internal Infrastructure: 10%

A list of job responsibilities includes:

• Solution Design: Assist in developing solution architectures (e.g., VDI, Azure deployments, router/firewall setups) that align with client needs and integrate with existing systems.
• Risk Management: Help identify and address risks in designs and implementations to support client stability.
• Solution Implementation: Support the deployment of solutions like server migrations, 365/Google migrations, and infrastructure updates, considering their effects on operations.
• Project Management: Contribute to projects from start to finish, helping manage expectations, timelines, and challenges under team guidance.
• Support Escalations: Serve as an escalation point for technical issues, providing assistance to the team as required.
• Technical Guidance: Share knowledge on standards and tools in networking, virtualization, and cloud technologies.
• Time Capture: Log your time in our Professional Services Automation (PSA) software to track client impact.
• Client Collaboration: Work with clients to match solutions to their goals, offering basic training and upholding a customer-first ethos inspired by Vermont values.
• Team Collaboration: Coordinate with departments for smooth service delivery and escalation support.
• Continuous Learning: Keep up with industry trends (e.g., VDI, Azure) to improve contributions.
• Documentation: Update records of projects and processes to aid team efficiency.
• Automation Identification: Identify opportunities for automation in routine tasks.
• Process Improvement: Suggest enhancements to best practices in the professional services team.
• Other Tasks: Perform additional duties as assigned by management.

Requirements

Candidates should show strong technical abilities, backed by education, certifications, or experience. A minimum of three years in IT support or professional services, including Active Directory environments, is required.

Among other criteria, the following requirements will be evaluated:

• Experience in solution design and deployment, such as VDI (e.g., Omnissa Horizon), server migrations, 365/Google migrations, Azure, and networking (Active Directory, DHCP, DNS, VLANs, VPNs, firewalls).
• Solid project management skills to support implementations with team oversight.
• Good analytical and problem-solving skills to handle technical issues.
• Ability to explain concepts clearly to clients and work well with teams.
• Familiarity with Professional Services Automation (PSA), Remote Monitoring and Management (RMM), and ticketing systems.
• Reliable transportation for occasional on-site visits, with potential for remote work discussions.
• Personal background check required prior to employment.

About simpleroute

Founded in 2009 in South Burlington, simpleroute is a Vermont-grown Managed Service Provider committed to delivering top-tier IT services. We thrive by understanding our clients, anticipating their needs, and fostering a fun, collaborative atmosphere. Our team enjoys ample growth opportunities through education and hands-on projects.

simpleroute offers a competitive benefits package, including:

• 10 paid holidays
• Up to 4 weeks of PTO with seniority
• 1 week of sick leave
• 401(k) program with up to 4% match
• Health, dental, and vision insurance, eligible immediately
• Education opportunities and approved certification reimbursement
• Life insurance, AD&D and short/long term disability insurance
• Gym membership
• Flexible, engaging work environment