Technical Specialist - Senior - Onsite

Title: Technical Specialist - Senior - Onsite

Mandatory skills:

Microsoft 365 services, collaboration tools,
SharePoint, Teams, Exchange Online, Power Platform,
information protection, AvePoint,
manage incident management processes, problem management processes, configuration management processes, change management processes,
Copilot,
application development, architecture

Description:

The Technical Specialist is a senior-level resource with specialized knowledge and experience in a specific technology. The Technical Specialist has an overall knowledge and understanding of application development and architecture that serves as a strong base for technical expertise in a specific product or program. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. May function as a niche technical SME. Advanced experience in the required technical subject matter. Proven experience with a technical specialty across large and complex implementations and systems.

Skill Required / Desired:
Extensive hands-on experience with Microsoft 365 services and collaboration tools such as SharePoint, Teams, Exchange Online, Power Platform; Required
information protection, and AvePoint. Required
Communication: Excellent verbal and written communication skills, with the ability to convey complex technical information to both technical and Required
non-technical audiences. Required
Proven ability to perform high-level troubleshooting of complex issues;manage incident, problem,configuration, change management processes efficiently Required
Customer Focus: Strong focus on delivering high-quality products timely and efficiently, consistently meeting or exceeding customer expectations. Required

Nice to have:
Copilot experience Required

Notes:
Onsite

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008