Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - extension po(s)sible
50% Travel
Skills
Customer Service
Helpdesk Analyst
Inventory Control
docking stations
monitors
Desktop Support
Laptops
Job Details
Position: Helpdesk Analyst
Duration: 2 months- extension possible
Location: 111 Sewall Street, Augusta, ME
Work Location: 100% Onsite, with routine travel within 10 miles of Augusta, ME and some travel outside of the Augusta area in which a State vehicle would be utilized.
Top 3 Skills:
- Customer Service
- Desktop Support
- Inventory Control
Years of Relevant Experience: 3-5 years in the desired environment
Preferred Education: 4-year college degree or equivalent experience
Role Description:
- Equipment set up (Laptops, docking stations, monitors, etc.).
- Maintain inventory log.
- Proactively assist end users with simple desktop support.
- Ensure that all work is documented for future reference.
- Follow quality standards.
- Ability to work in a team environment.
- Strong communication skills; both written and spoken.
- Provide accurate and complete answers to general use and environment questions in a timely manner.
- Provide desktop computer support.
- Attend and participate in bi-weekly team and problem review meetings.
- Manage the retirement and disposal of obsolete computer equipment.
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