IT Desktop Support Engineer - Manufacturing

CGS Business Solutions is committed to helping you, as an esteemed IT Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding jobs for the following opportunity:

This is an excellent opportunity to support a collaborative team in a highly visible and client-facing manufacturing site. You ll play a key role in keeping operations running smoothly and helping the site maintain its strong reputation for customer and technical excellence.
Overview
We are seeking a hands-on IT Desktop Support Engineer to join a dynamic team supporting both manufacturing systems and customer service operations. This role fills a key position in a high-visibility site that hosts client visits and includes over 70 on-site staff across R&D, supply chain, transportation, and customer service.
As the primary IT presence at the site, you will handle Level 2 support requests, with occasional Level 1 tasks. You will also provide support for manufacturing systems and IT infrastructure, ensuring reliable and secure operations across the facility.

Location: Onsite Fort Worth, TX
Duration: 6 12 months (Contract-to-Hire)
Responsibilities:

• Serve as the on-site Level 2 IT support resource for end users in a manufacturing and office environment
• Manage incidents, requests, and problem resolutions using ServiceNOW
• Perform device imaging, patching, break-fix support, and application troubleshooting
• Provide support for both standard office hardware/software and manufacturing-specific systems
• Maintain and govern ITSM processes including Incident, Request, Problem, and Knowledge Management
• Coordinate asset management and printer support across departments
• Support user identity and access via Active Directory, Entra ID, and other identity platforms
• Collaborate with corporate IT teams to implement and maintain system updates, security policies, and endpoint management tools
• Assist with client visit readiness from a technology perspective (e.g., conference room AV, demo systems)

Qualifications: Must-Have Skills:

• Experience supporting IT in manufacturing environments
• Proficiency with:
• ServiceNOW (ticketing system)
• Microsoft Intune (Autopilot, endpoint management)
• Active Directory (user and identity management)

• Strong working knowledge of:
• Windows OS, Citrix, VMware, and Android
• Imaging, patching, and troubleshooting endpoint devices
• Client and printer management
• Familiarity with ITSM practices (Incident, Request, Knowledge, Configuration Management) Nice-to-Have Skills:
  • SCCM, Entra ID, JAMF, CrowdStrike, Rapid7, Automox
  • Support for Apple devices and systems
  • Security and compliance awareness within a regulated environment
  Certifications:
  • CompTIA A+, Microsoft 365 Certified (preferred)
  • Apple Certified Technician, Security+ (nice to have)
  
  About CGS Business Solutions:
  CGS specializes in IT business solutions, staffing and consulting services. With a strong focus in IT Applications, Network Infrastructure, Information Security, and Engineering. CGS is an INC 5000 company and is honored to be selected as one of the Best IT Recruitment Firms in California. After five consecutive Fastest Growing Company titles, CGS continues to break into new markets across the USA. Companies are counting on CGS to attract and help retain these resource pools in order to gain a competitive advantage the rapidly changing business environments.