Overview
On Site
$20 - $22
Contract - Independent
Contract - 12 Month(s)
Skills
ITIL
ITSM
Troubleshoot
Hardware
Job Details
Position: IT Support Specialist - Hardware & Deployment Services
Location: San Antonio, TX
Note:
Note:
Must have own transportation and be willing to travel to multiple clinics in the area when needed.
Exceptional Desktop Support Technician skills are required
ITIL CERTs candidates are preferred.
no less than 5 years in IT
Project description:
As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.
Responsibilities:
Image and deploy hardware/software for new hires and acquisitions.
Recover and re-image existing hardware for re-deployment.
Follow all escalation procedures according to service level agreement
Use remote control tool to assist end users when needed
Provide an accurate record of each call in incident management tracking tool
Anticipate customer needs and proactively identifies solutions
Plan, prioritize, organize and complete work to meet established objectives
Skills Required:
ITIL
Service Desk, ITSM
Hardware Deploy and Maintenance
Troubleshoot
Nice to have:
Communication skills with non IT People
Ability to work autonomously.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.