Desktop Support IV

Overview

On Site
$30 - $35
Contract - Independent
Contract - W2
Contract - 2 Year(s)

Skills

Remote Troubleshooting
AV
Remote Support
Device Imaging
Audiovisual
Issue Tracking
Customer service
device setup
m365

Job Details

Desktop Support IV | In-person | 100% On-Site

JOB DESCRIPTON:
Top Skills (3) & Years of Experience: 2 years of experience required.
- Remote trouble shooting
- Customer service/interaction with users during device setup
- Imaging Devices Nice to Have:
- Any AV integration experience is highly sought after.
- Must be able to work independently but in a team environment.
- Must be able to meet deadlines.
- Must be able to multi-task and balance their workday.

Project Details: The Department of Corrections (DOC) requires Desktop Support staff to maintain a working knowledge of our internal computer system. The technician will be in charge of repairing and maintaining thousands of desktops, laptops and other PC devices. They will also be installing new PC's and laptops to replace end of life cycle equipment. The technician will be doing those tasks while maintaining inventory and properly disposing of outdated equipment by recycling those items per DOC policies. The technician will also maintain and close work orders in the DOC ticketing system. The technician receives oversight from the Field Tech Manager to ensure that policy, procedure and methodology are being followed.

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