Helpdesk Support Specialist

Position Overview:

We are seeking a skilled and service-oriented Helpdesk Specialist to join a collaborative IT support team serving approximately 500 corporate users. This role is ideal for individuals with experience in enterprise environments who are comfortable resolving technical issues across hardware, software, and user access systems. You'll be part of a high-performing team that resolves the majority of incoming tickets and plays a critical role in maintaining operational efficiency across the organization.

Key Responsibilities:

• Provide first-level technical support for workstation issues, password resets, and basic break/fix troubleshooting.
• Support and troubleshoot Windows OS, Microsoft 365 (Exchange, Outlook, licensing), Active Directory, and VPN connectivity.
• Assist with onboarding/offboarding users, MFA setup, and VDI solutions.
• Reimage laptops and configure profiles using Intune (MDM).
• Manage and resolve tickets using a ticketing system (ServiceNow preferred).
• Apply diagnostic tools and online resources to aid in problem resolution.
• Collaborate with IT and business teams to ensure timely and effective issue resolution.
• Participate in software rollouts, upgrades, and code deployments.
• Maintain documentation and provide timely reports on ticket status and project updates.
• Ensure compliance with organizational policies and data security standards.

Required Qualifications:

• 2+ years of helpdesk or technical support experience in an enterprise environment.
• Proficiency in Active Directory, Windows 10, Microsoft 365, and basic hardware troubleshooting.
• Experience working in a ticketing queue and resolving issues independently.
• Strong interpersonal and communication skills, with the ability to support non-technical users.
• Ability to work both independently and collaboratively in a fast-paced setting.

Preferred Skills:

• Experience with Intune, SharePoint, and VDI environments.
• Familiarity with cloud computing and virtualization technologies (O365, AWS).
• Knowledge of network protocols, Dell One Identity Manager, and endpoint management tools.

Why Join Us?

This is a unique opportunity to support a mission-driven organization that plays a vital role in community investment and mortgage lending. You'll gain exposure to a wide range of technologies and business processes, with opportunities for growth across IT functions. The team culture promotes collaboration, continuous improvement, and professional development.
Pay and Benefits
The pay range for this position is $24.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Application Deadline
This position is anticipated to close on Sep 5, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.