Business Process Redesign Lead Consultant

Immediate need for a talented Business Process Redesign Lead Consultant. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-81778

Pay Range: $85 - $90/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Execution of business process re-design activities tied to the Digital transformation initiatives:
• You will execute work tied to an enterprise-level digital program from initiation to completion, ensuring deliverables align with strategic objectives and meet high-quality standards, and lead the team in the creation of business process documentation
• Design and document the new business process:
• You will facilitate workshops in collaboration with business SMEs, stakeholders, customer and user experience designers and technology counterparts to evaluate and document current state vs.
• future state process workflows in alignment with the overarching Digital roadmap.
• You will recommend process enhancements/redesign to increase efficiency and reduce manual processes by supporting automation and straight-thru processing.
• You will document the new business processes in a workflow model, plus define detailed business requirements and use cases in alignment with the program s strategic directive.
• You will properly incorporate legal, regulatory, and financial risk and resiliency controls into the process documentation.
• Quality test the new business process:
• You will participate in quality assurance and testing of final process development deliverables.
• You will quality test the new business processes prior to release, then perform post-launch monitoring of processes to identify future enhancements needed.
• Readiness Planning:
• You will support business launch readiness by documenting process changes and assisting with change management communication activities.
• Governance and Reporting:
• You will ensure proper documentation of risks, assumptions, issues and decisions related to the process, escalating risks, issues and mitigation plans where applicable.
• You will plan, schedule, facilitate and lead workshops and socialization meetings to review the process documentation with process owners, stakeholders, digital program management, and technology leads.
• You will manage the process approval process, ensuring appropriate sign-off and alignment across business and technology partners
• Planning & Road Mapping:
• You will be responsibility to build a cohesive delivery roadmap for business process redesign activities in alignment with business and technology partners, plus the broader strategic initiative
• Transformation Leadership:
• You will serve as the central point of contact among workstream team members, IT teams, executive leadership, and distribution partners, fostering effective communication and collaboration around business process redesign activities.
• You will ensure effective communication flow across and within teams.
• Deliver and coach for messaging that is appropriate for a range of audiences such as teams, leadership and end customers.
• You will indirectly manage and coordinate the efforts of internal and external teams to ensure alignment and timely delivery of deliverables.
• You will courageously challenge the status quo to establish a new standard while patiently pushing the organization on the path to achieving it .

Key Requirements and Technology Experience:

• Key Skills: Business Process Redesign, Change Management, Digital Transformation, Automation .
• Understanding of the Life Insurance, Individual Retirement and Group Retirement Industry; the distribution framework, financial advisors and their client's needs and behaviors using data analysis, direct communication, and support resources.
• Minimum of 2 years of experience in a consulting space or an insurance organization with knowledge of operational processes is preferred.
• 10+ years of business process redesign experience
• Experience in Transformation and/or Strategy roles with knowledge of technology and digital trends impacting operational processes.
• Experience managing activities in a structured and organized manner, with the ability to create actionable implementation plans and timelines; knows how to deliver on time and manage teams and stakeholders to deliver to the same; experience with change management framework & practices.
• Track record of implementing documentation for a large change initiative, within tight timelines and within budget.
• Working knowledge of:
• Latest Digital trends in insurance and across adjacent industries, including IRI Digital First for Annuities, digital servicing platform providers, and/or trends in digital servicing.
• CX based process journey design
• Lean management practices in developing effective and efficient processes.
• Root cause problem solving experience
• Strong Analytical Thinking & Problem Solver:
• Ability to break down complex issues into smaller addressable solutions; can take a strategic point of view in formulating actions and solutions.
• Technical Proficiency:
• Familiarity with digital transformation processes, agile methodology, IT systems, data and analytics, plus common project management tools.
• A strong understanding of technology to collaborate with our technology partners to build integrated, scalable, and extensible tools to deliver on our promise.
• Proven ability to lead diverse teams and influence stakeholders at all levels.
• Ability to manage complex relationships with executives, maintain strong and transparent communication, and manage expectations effectively.
• Strong People Leader who sets clear direction for the team and actionable deliverables; data driven and manages through metrics.
• Action Oriented enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation.
• Exceptional verbal and written communication skills, with the ability to develop high-impact presentations and materials.
• Ability to communicate in a structured and crisp manner.
• Strong communication and influence, ability to work across teams at all levels.
• Strong relationship and team building skills, unifying teams on common goals.
• Bachelor s degree required; MBA preferred.
• Certifications: PMP, Agile, or equivalent certifications are a plus.

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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