Overview
Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Software Asset Management
Problem Solving
Regulatory Compliance
Scripting
ServiceNow
Google App Engine
IT Service Management
Management
Optimization
Reporting
Configuration Management Database
Debugging
JavaScript
Asset Management
Job Details
The role will be focused more on HAM/SAM.
About the Role
We are looking for a Senior ServiceNow Developer to join our support team, focusing on maintaining and enhancing our ServiceNow platform. This role involves troubleshooting, implementing enhancements, and optimizing core ITSM modules, Workspaces, and the App Engine. The ideal candidate has deep expertise in CMDB, Hardware Asset Management (HAM), Software Asset Management (SAM), and dashboards to support ongoing business needs effectively.
Key Responsibilities:
Support & Bug Fixing: Address platform issues, troubleshoot bugs, and ensure system stability across ITSM modules, Workspaces, and App Engine.
Enhancement Backlog Management: Work on a structured backlog of over 100 enhancement requests, implementing scalable and maintainable solutions.
Workspace Implementation: Optimize and expand ServiceNow Workspaces, ensuring all functionality is efficiently available via this interface.
CMDB, HAM, and SAM Optimization: Maintain and enhance Configuration Management Database (CMDB) and Asset Management capabilities for improved visibility and compliance.
Dashboard & Reporting Development: Create and refine ServiceNow dashboards to provide actionable insights for business stakeholders.
Collaboration & Best Practices: Work closely with cross-functional teams to align ServiceNow solutions with business needs, ensuring adherence to industry best practices.
Requirements:
Enhancement Backlog Management: Work on a structured backlog of over 100 enhancement requests, implementing scalable and maintainable solutions.
Workspace Implementation: Optimize and expand ServiceNow Workspaces, ensuring all functionality is efficiently available via this interface.
CMDB, HAM, and SAM Optimization: Maintain and enhance Configuration Management Database (CMDB) and Asset Management capabilities for improved visibility and compliance.
Dashboard & Reporting Development: Create and refine ServiceNow dashboards to provide actionable insights for business stakeholders.
Collaboration & Best Practices: Work closely with cross-functional teams to align ServiceNow solutions with business needs, ensuring adherence to industry best practices.
Requirements:
5+ years of experience as a ServiceNow Developer, with hands-on expertise in ITSM, App Engine, and Workspaces.
Strong knowledge of CMDB, HAM, and SAM within the ServiceNow platform.
Proven experience in troubleshooting and bug fixing within a large-scale ServiceNow implementation.
Proficiency in scripting (JavaScript, Glide API, Flow Designer, IntegrationHub) to develop custom solutions.
Experience with dashboards and reporting tools in ServiceNow.
Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced support environment.
Strong knowledge of CMDB, HAM, and SAM within the ServiceNow platform.
Proven experience in troubleshooting and bug fixing within a large-scale ServiceNow implementation.
Proficiency in scripting (JavaScript, Glide API, Flow Designer, IntegrationHub) to develop custom solutions.
Experience with dashboards and reporting tools in ServiceNow.
Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced support environment.
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