IVR Solution Analyst/Splunk System Analyst @ Onsite

Overview

On Site
$100,000 - $120,000
Full Time
100% Travel

Skills

Splunk
GitLab
JIRA
Power BI
Business Analyst
IVR

Job Details

IVR Solution Analyst/Splunk System Analyst @ Onsite

Location: Alpharetta, GA, USA

Full time position

 

Required skills and qualifications:

  • Five or more years of experience in analytics and systems development.
  • Proficiency in SQL and Splunk.
  • Extensive experience with Atlassian tools JIRA and Confluence.
  • Advanced proficiency in Microsoft applications, including Visio.
  • Strong analytical skills with a proven track record.
  • Experience in creating process documentation and reports.
  • Excellent communication skills, capable of translating data into actionable insights.

Preferred skills and qualifications:

  • Bachelor s degree or equivalent in information technology or computer science.
  • Demonstrated project management and user testing abilities.
  • Experience in Genesis CX and data visualization tools like Power BI.
  • Working knowledge of GitLab and CI-CD Pipeline.
  • Working knowledge of AI/ML tools and LLM classifications.
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